Professional Services Admin Associate

WhySailPoint

Love what you do. And love where you do it. Smart people fun culture innovative work beautiful offices oh and everyones really nice. Thats what people say about SailPoint. Were known as the company where everyone wants to work and we have the awards to prove it. If youre passionate about outsmarting cybercriminals and working at a company where you can truly have an impact we want you to join our team.

SailPoint empowers the largest most complex organizations by putting identity at the Center of Security and IT. Our 2000 customers include global financial institutions government entities pharmaceutical organizations and more.

Who You Are:

You are a motivated self-starter with a strong sense of responsibility looking to join our India team. You have a positive attitude bring a high level of energy with you every day and have a strong attention to detail. You are comfortable working in a fast-paced environment that requires the flexibility to work with moving targets changing requirements and evening hours to support our US operations. You are able to manage multiple tasks and projects simultaneously establish priorities and own deliverables end to end. You have a strong focus on business objectives and possess the ability to work independently and proactively with limited supervision. Your work reflects a commitment to delivering high-quality outputs even in a fast-paced and ever-changing work environment with overlapping deadlines and short time constraints.

What Youll Do:

As a Professional Services Admin at SailPoint you will play a critical role in supporting the day-to-day operational activities of the Professional Services (PS) team. Working closely with the PS Delivery Operations PMO and RMO teams you will be responsible for ensuring that CRM and PSA tools are updated accurately and efficiently to support smooth project invoicing and record-keeping.

During your first month you will be introduced to your team and your job responsibilities through shadowing and taking on some administrative tasks. By the 23-month mark you will have taken over significant administrative functions and be operating independently. By the 6-month mark you will have full ownership of your administrative functions and be able to operate with minimal supervision.

Joining SailPoints Professional Services team as an Admin is an exciting opportunity to work in a collaborative and dynamic environment and take on increasing levels of responsibility as you grow in your role.

Responsibilities:

• Creating and updating opportunities within Salesforce.

• Reviewing reports of license opportunities to ensure associated services opportunities are linked appropriately.

• Creating projects within Salesforce and our PSA tool.

• Working with PS managers and clients to ensure POs payments change orders and invoices are received in a timely manner.

• Assisting with SOW administration.

• Assisting with Change Order administration.

• Assisting with timesheet submission tracking and visibility.

• Reporting and tracking on project hour usage.

• Working with PS managers to identify opportunities needing updating and ensuring updates occur.

• Measure the impact of operations and strategic initiatives by gathering and synthesizing relevant data including operational metrics analyzing the data and presenting findings both in verbal and written formats.

• Design models to solve business problems and where appropriate manage integration of the insights into regular operational reporting.

• Support departmental need for ad-hoc reporting and presentations including business reviews and management presentation.

Requirements:

• 1 year of professional experience ideally working in an enterprise SaaS/Software company.

• Strong sense of responsibility and initiative

• Positive attitude and flexibility when faced with fast-paced complex challenges

• Excellent verbal and written communication skills and ability to comprehensively and clearly present strategic issues and solutions

• Experience in MS Office (MS Excel MS Outlook MS PowerPoint etc.)

• Experience with CRM software (Salesforce) a plus

• Experience in Smart sheets a plus

• Strong attention to detail combined with high-level vision

• A motivated self-starter with a high energy level

• Proven skills at cultivating strong working relationships and working well within a team to learn and share knowledge

• Ability to work in multiple time zones specifically supporting the United States time zones.

Education: Bachelors degree or equivalent work experience.

SailPoint is an equal opportunity employer and we welcome all qualified candidates to apply to join our team. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability protected veteran status or any other category protected by applicable law.

Alternative methods of applying for employment are available to individuals unable to submit an application through this site because of a disability. Contact or mail to 11120 Four Points Dr Suite 100 Austin TX 78726 to discuss reasonable accommodations. NOTE: Any unsolicited resumes sent by candidates or agencies to this email will not be considered for current openings at SailPoint.