REF93147K-Senior Associate Order Management- I US & APAC Rotational I Pune
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Job Location:
Monthly Salary:
Posted on:
3 hours ago
Vacancies:
1 Vacancy
Job Summary
- Graduate (Commerce)TM - 1-3 Year experience.
- Previous customer service experience
- SAP knowledge/experience
- Excel (Moderate to Advanced skill level)
- Experience with Paypal/Cybersource (Preferred but not essential) Providing high level sales and customer service support to client retail and professional customer base.
- Inbound call management
- Inbound and outbound enquiry management
- Product allocation management
- GOL process management
- Order process management
- Business escalation management
- Open order management
- Reporting
- Funds handling
- Product allocation
- Business escalation management1. Ability to understand client expectations and requirements 2. Strives to adhere and improve performance on SLAs and deliverables to customer including ownership of solution oriented effective communication of issues raised findings and proposed resolution3. Ability to maintain relationships with relevant line manager / counterparts / Stakeholders1. Has complete clarity about expectations.2. Providing high level sales and customer service support to Sony Online Customers order management and reporting 3. High level of attention to detail and ability to withhold a vast amount of information and meet time sensitive tasks with fluctuating volumes and pace.1. Understands and works towards the common goals of the organization rather than getting confined to own silo2.. Resolves conflicts at his / her level; escalates if required.3. Displays good collaborative spirit4 Does not resist change managementKey Skills: Strong customer service orientation and an understanding of the sales environment Ability to work autonomously Proactive skill set Excellent communication skills both oral and written Ability to work under pressure Strong process management skills Strong time management skills 1. Speaks with confidence poise credibility and enthusiasm when presenting full attention to others ideas questions concerns and issues with interest and empathy3. Demonstrates requisite verbal and written communication skills and clarity in thoughts
Qualifications :
MBA Finance
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Business Intelligence
- Category Management
- Drawing
- Electrical Controls
- Academics
- Graphics Design
About Company
WNS (Holdings) Limited (NYSE: WNS), is a leading Business Process Management (BPM) company. We combine our deep industry knowledge with technology and analytics expertise to co-create innovative, digital-led transformational solutions with clients across 10 industries. We enable busin ... View more
