Payment Operations Associate, Insurance

The Opportunity: 

We at Flywire are seeking a Payment Operations Specialist to be part of the team providing finance and operational support for the international payments and health insurance businesses. Key responsibilities include but are not limited to:

• Assist in preparing monthly reconciliations reporting and variance analysis for internal stakeholders
• Manage daily reconciliation of OSHC insurance payments (Sales & Purchase) across systems and accounts
• Process premium payments to OSHC providers according to agreed timelines.
• Identify investigate and resolve complex discrepancies including timing differences duplicate charges and misapplied refunds.
• Liaise with internal teams regarding payment status errors and escalations.
• Monitor and track refunds cancellations and netting adjustments.
• Identify and implement process improvements for greater efficiency and accuracy
• Banking sales and purchase reconciliation
• Answering emails and help-desk tickets regarding customers needs
• Review and validate incoming OSHC payment files and ensure accurate allocation to student accounts
• Work closely with the Insurer Operations team to align payment processing with policy issuance and cancellation timelines
• Contribute to SOPs playbooks and training materials
• Support internal and external audits with evidence explanations and documentation preparation
• Ad-hoc research activities

Qualifications :

Heres What Were Looking For:

• 2 years relevant experience in an insurance accounting operations or customer support focused position. Ideally in the finance industry.
• Attention to detail
• Strong organizational capability
• Customer focus and proven interpersonal skills
• Effective communication and escalation skills
• Fluent English written and spoken.
• The ability to work independently and part of a wider team
• Bachelor degree in a finance or accounting related field

Additional Information :

What We Offer:

• Competitive compensation including Restricted Stock Units 
• Flying Start - Our immersive Global Induction Program (Meet our Execs & Global Teams)
• Work with brilliant people that will keep you on your toes learn more about their journeys by checking out #InsideFlywire on social media
• Dynamic & Global Team (we have been collaborating virtually for years!)
• Wellbeing Programs (Mental Health Wellness Yoga/Pilates/HIIT Classes) with Global FlyMates 
• Be a meaningful part in our success - every FlyMate makes an impact
• Competitive time off including FlyBetter Days to volunteer in a cause you believe in and Digital Disconnect Days!
• Great Talent & Development Programs (Managers Taking Flight for new or aspiring managers!)

Submit today and get started!

We are excited to get to know you! Throughout our process you can expect to meet with different FlyMates including the Hiring Manager Peers on the team the VP of the department and a skills assessment. Your Talent Acquisition Partner will walk you through the steps and be your go-to person for any questions.

Flywire is an equal opportunity employer. With over 40 nationalities across 12 different offices diversity gender equality and inclusion are at the core of our people agenda. We believe our FlyMates are our greatest asset and were excited to watch our unique culture evolve with each new hire.

#Li-Hybrid

Remote Work :

No

Employment Type :

Full-time