Complex Security Service Manager
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Job Location:
Calumet, IL - USA
Monthly Salary:
Not Disclosed
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
Build your best future with the Johnson Controls team
As a global leader in smart healthy and sustainable buildings our mission is to reimagine the performance of buildings to serve people places and the planet. Join a winning team that enables you to build your best future! We strive to provide our employees with an experience focused on supporting their physical financial and emotional wellbeing. Become a member of the Johnson Controls family and thrive in an empowering company culture where your voice and ideas will be heard your next great opportunity is just a few clicks away!
What we offer
Competitive salary and bonus plan
Paid vacation/holidays/sick time - 15 days of vacation first year
Comprehensive benefits package including 401K medical dental and vision care - Available day one
Extensive product and on the job/cross training opportunities with outstanding resources
Encouraging and collaborative team environment
Dedication to safety through our Zero Harm policy
Check us Out: A Day in a Life at Johnson Controls:
What you will do
In this role you will be the Complex Security Service Manager for our team of 11 members. Responsible for Service customer account leadership including Labor and Material growth and execution of the Service business for the teams customer base. Drives profitability and productivity of the team. Manages customer relationship development and satisfaction. Responsible for employee development and retention and for safety program compliance.
How you will do it
Sets and monitors goals for customer account gross margin delivery and profitability including Planned Services Agreements and Labor & Materials (L&M) work. Drives L&M growth through Technicians and Team Leads. Leads the execution efforts of assigned Service business to include warranty-related customer issues.
Responsible for procuring and mainlining fleet and tools inventory.
Ensures consistency of delivery systems through supervision and audits of Technicians Customer Service Agent and others who are part of the service delivery process.
Reviews and approves all L&M quotations.
Responsible for budgeting forecasting accounts payables/receivables.
Responsible for maintaining appropriate staffing levels to accommodate existing and new business needs hiring training and transitioning new employees as well as the day-to-day performance of the service team conducts formal performance reviews and all related issues.
Responsible for safety performance and program compliance.
What we look for
Required
Technical school training or equivalent experience in the Security or building controls industry.
Three or more years of management experience in a similar service deliverable environment.
Strong ability to prioritize work activities for the team scheduling and lead a diverse team.
Strong interpersonal customer service negotiating skills.
Demonstrated competence in writing and verbal communication skills.
Basic financial accounting experience.
Demonstrated proficiency in MS office products and basic Windows environment.
Preferred
Diploma in Electronic or Mechanical Systems.
Two years prior experience in the Security or building controls industry.
Five plus years in a service management role directing a similar service deliverable team.
HIRING SALARY RANGE: $91200-137k (Salary to be determined by the education experienceknowledge skills and abilities of the applicant internal equity and alignment with marketdata.) This role offers a competitive Bonus plan that will take into account individual groupand corporate performance. This position includes a competitive benefits package. Theposted salary range reflects the target compensation for this role. However we recognizethat exceptional candidates may bring unique skills and experiences that exceed the typical
profile. If you believe your background warrants consideration beyond the stated range weencourage you to apply. To support an efficient and fair hiring process we may usetechnology assisted tools including artificial intelligence (AI) to help identify and evaluatecandidates. All hiring decisions are ultimately made by human reviewers. For details pleasevisit the About Us tab on the Johnson Controls Careers site athttps:// Controls International plc. is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race color religion sex national origin age protected veteran status genetic information sexual orientation gender identity status as a qualified individual with a disability or any other characteristic protected by law. To view more information about your equal opportunity and non-discrimination rights as a candidate visit EEO is the Law. If you are an individual with a disability and you require an accommodation during the application process please visit here.
Required Experience:
Manager
Key Skills
- Crisis Management
- IDS
- FedRAMP
- ICD Coding
- Military Experience
- PCI
- Business Management
- Conflict Management
- NIST Standards
- Security
- Information Security
- Encryption
About Company
Johnson Controls is a global diversified technology and multi industrial leader serving a wide range of customers in more than 150 countries. Our 120,000 employees create intelligent buildings, efficient energy solutions, integrated infrastructure and next generation transportation sy ... View more
