Senior Customer Success Manager

Chicago, IL - USA

Monthly Salary: Not Disclosed

Posted on: 7 hours ago

Vacancies: 1 Vacancy

Job Summary

Senior Customer Success Manager

Location: Chicago IL OR Remote USA

Needs someone who can work in Central Time Zone

Full-time Position

We are looking for an ambitious and experienced Customer Success Manager to join our team! Whether it s medical supplies from Cardinal Health or groceries for Walmart the Our platform helps customers operate global supply chains that are efficient agile and sustainable.You will provide the best customer experience by building a consultative relationship with your book of business in order to grow and retain customers.

You will have a strong partnership with our Sales team as you help your customers meet their business objectives while identifying new opportunities to expand the footprint. As the owner of the day-to-day management of your customers you will become their go-to expert in all things. From training your customers on the our platform to creating actionable goals for ways that they can optimize their supply chain you are responsible for creating customers who are delighted in their utilization and adoption of our product.

What you ll be doing:

Own overall relationship with assigned customers which include: increasing adoption driving usage ensuring retention and satisfaction
Establish a trusted/strategic advisor relationship with each assigned customer and drive continued value of our products and services
Develop prepare and nurture customers for advocacy
Work with customers to establish critical goals or other key performance indicators and aid the customer in achieving their goals
Facilitate a quarterly Executive Business Review to review goals progress and opportunities
Understand white-space and work to identify and/or develop upsell opportunities
Advocate customer needs/issues cross-departmentally
Manage account escalations
Advocate internally for customer needs and connect on priorities

About the team:

Our innovative Customer Success Managers are integral to our Operations team. With their creative problem-solving skills they have created raving fans of our platform with all of our customers. From implementing round-table events to advocating directly with the our Leadership team our Customer Success Managers are the driving force behind our customer s satisfaction and retention.

Who you are:

At least 8 years of experience working with enterprise customers in a Customer Success or Account Management type role at a SaaS company
Supply Chain industry experience preferred
Excellent ability to multitask and prioritize workload
Demonstrated ability/flexibility to work cross-functionally in a fast-growing company where fast-paced change is the norm
Demonstrates a strong drive for efficiency resolving problems and getting the work done in a timely quality-focused manner
Bilingual proficiency (Good to have)
Ability to travel 10% or more of the time

Senior Customer Success Manager Location: Chicago IL OR Remote USA Needs someone who can work in Central Time Zone Full-time Position We are looking for an ambitious and experienced Customer Success Manager to join our team! Whether it s medical supplies from Cardinal Health or groceries for Wal...