Service Manager

Lexington County, SC - USA

Monthly Salary: Not Disclosed

Posted on: 3 hours ago

Vacancies: 1 Vacancy

Job Summary

Service Manager Precision in Every Promise

Lexington South Carolina

This role is a senior leadership position responsible for building scaling and owning the residential service department as a standalone profit center. This is not a maintenance role. The Service Manager will design pricing processes staffing models and revenue strategy while driving accountability for results. Success in this role will be measured by service revenue growth gross margin technician productivity and the reduction of owner involvement in daily service decisions. We offer a competitive salary and benefits package a supportive work environment and opportunities for growth within our company.

Does This Sound Like You

You lead with confidence and clarity balancing strategy with hands-on support
You thrive in dynamic environments where no two days are the same
Youre passionate about team development and believe empowered technicians deliver the best customer experience
Youre savvy with digital tools and understand how service impacts online reputation

The Experience Wed Love To See:

Experience leading residential plumbing or field service teams
Strong grasp of technician workflows service dispatch and customer communication
Background in developing service-related social media content
Comfort addressing customer feedback on public platforms with professionalism and care
Proven success driving operational efficiency and client satisfaction

What Youll Get To Do:

Own Service department revenue gross margin and growth
Develop pricing quoting standards and average ticket strategy
Build systems that remove owner involvement from daily service divisions
Oversee the day-to-day operations of our residential plumbing service department
Provide leadership and support to field technicians
Build and reinforce a culture of professionalism respect and customer care
Monitor service quality and resolve escalations with calm and clarity
Collaborate with leadership to improve workflows and exceed service goals
Develop content that showcases team culture craftsmanship and customer satisfaction on social platforms
Respond to online reviews and inquiries to ensure our brand voice stays strong positive and responsive in the digital space

Why You Want This Job:

You will be measured by service growth profitability and scalability not activity
Youll be a central figure in shaping not just how we work but how we thinkbuilding a culture where technicians feel valued supported and motivated to go the extra mile
Youll have the space to make high-level decisions introduce new ideas and create meaningful change while also enjoying strong support from leadership when you need it
From resolving online reviews to helping craft service-focused content youll play a key role in how we show up to the worldboth in person and across digital platforms
Every decision you make every interaction you lead has a direct impact on team morale and customer loyalty. That kind of influence doesnt come around often

This Position Offers:

A fast-growing industry with a rapidly expanding company
Family friendly atmosphere
Monday-Friday work week with weekly pay
Health prescription drug vision and dental insurance available
Short and long-term disability as well as life insurance available
Matching 401(k) with potential yearly holiday bonus
Great Work-Life balance and Employee Assistance Program offered

In essence the Service Manager consists of equal parts people manager operations director quality controller and digital brand steward. A strong manager not only keeps the wheels turning smoothly but also helps the company shine in the eyes of the community both offline and online.

Be the force behind field excellence and online reputationapply now!

Requirements:

Minimum Qualifications (Knowledge Skills and Abilities)

Experience building or scaling a service department or business unit with direct accountability for financial results
Five years applicable experience preferred
Strong PC & internet skills including all MS Office Suite (Word Excel Outlook PowerPoint) required
A self-starter with excellent interpersonal and communication skills with a talent for customer service
Must have a strong attention to detail
Strong skills in organization and planning demonstrated ability to work independently & problem solve
Ability to prioritize tasks exercise sound judgment and confidentiality with sensitive information
Comfortable and confident in coaching others on their work performance
Ability to maintain professional distance with co-workers to be an effective leader

Service Manager Precision in Every PromiseLexington South CarolinaThis role is a senior leadership position responsible for building scaling and owning the residential service department as a standalone profit center. This is not a maintenance role. The Service Manager will design pricing processes...