Claims Operations Analyst

Position: Claims Operations Analyst

Location: Barcelona

Contract type: Full-time ; hybrid working policy 3 days in the office and 2 days from home

Tokio Marine HCC

Tokio Marine HCC is a leading specialty insurance group with offices in the United States the United Kingdom Europe Ireland and other exciting locations. With the strength and stability that comes from being a member of the Tokio Marine group and more than fifty years of growth profitability and stability we offer important insurance products that most people dont even know exist. Our products allow our customers to take on opportunity with confidence.

Just as we invest in our company we invest in our employees careers. We provide our employees a collaborative and rewarding environment within which to gain the knowledge skills and experience that lead to a rewarding turn our competitive salaries attractive benefits and potential for career growth allow you to take on opportunity with confidence.

About the role:

As a Claims Operations Analyst based in our Barcelona office you will be employed by our legal entity Tokio Marine Europe S.A. Sucursal en España and that trades under the Tokio Marine HCC name. You will directly report to the TME Claims Operations Manager.

We are looking for passionate curious and driven team players who thrive on sparking creativity challenging limits and fostering innovation. At TMHCC youll engage in exiting projects nurturing your professional journey by collaborating with top-tier colleagues around Europe.

Key Responsibilities:

• Technology proficiency: Rapidly learn and become proficient in all systems and tools used by the function (cross-operational).

• Defect management: Proactively identify system defects raise tickets with IT and track them through resolution. Be the go-to person for issues solving for the extended team.

• Process documentation: Produce detailed end-to-end documentation of function processes ensuring clarity and accuracy.

• Reporting: Assist to generate and maintain reports to track claims department performance and efficiency.

• Procedures enhancement: Collaborate on refining and optimising claims procedures to improve overall efficiency. Make recommendations to Operations Manager and support implementation efforts.

• Project support: Assist the manager in handling a high volume of companys projects ensuring their successful completion.

• Organize prioritize and manage workflow meticulously to fulfil both individual and team requirements.

• Adhere rigorously to the established best practices for claims processes and protocols.

Skills And Competencies Required:

• Excellent English communication skills (written and spoken) to effectively interact with team members IT and other stakeholders is a must.
• Prior experience in a similar role within the insurance or financial industry.

• High proficiency in the use of MS O365.

Skills And Competencies Preferred:

• Knowledge of other languages a plus.
• Background in Claim handling and Claims management systems are a plus

The Tokio Marine HCC Group of Companies offers a competitive salary and employee benefit package. We are a successful dynamic organization experiencing rapid growth and are seeking energetic and confident individuals to join our team of professionals. The Tokio Marine HCC Group of companies is an equal opportunity employer. Please visit for more information about our companies.

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