Tele caller Customer Support

Garhwa - India

Monthly Salary: Not Disclosed

Posted on: 11 hours ago

Vacancies: 1 Vacancy

Job Summary

Job Title: Telecaller Customer Support (Home Automation)

Experience Required: 02 Years

Qualification: BE Electronics / Electrical

Department: Customer Support / Technical Support

Employment Type: Full-Time

Job Summary:

The Telecaller Customer Support will be responsible for handling customer calls related to home automation systems providing basic technical assistance troubleshooting support service coordination and ensuring high customer satisfaction. The role requires good communication skills along with technical understanding of electronics and electrical systems.

Key Responsibilities:

Handle inbound and outbound customer calls related to home automation products
Provide first-level technical troubleshooting support over phone/video call
Assist customers with device setup configuration and basic issue resolution
Coordinate with field service engineers for installation and service visits
Log customer complaints and maintain service records in CRM/software
Follow up with customers until issue resolution and closure
Explain product features usage instructions and maintenance guidelines
Escalate complex technical issues to the technical team
Maintain daily call reports and service MIS
Technical Knowledge Required:

Basic understanding of:

Electrical wiring concepts
Switches relays sensors controllers
Smart home devices (lighting automation curtain motors smart panels etc.)
Ability to read basic wiring diagrams (preferred)
Knowledge of IoT-based systems is an added advantage

Required Skills:

Good verbal communication skills (English Hindi preferred)
Customer handling and problem-solving ability
Basic computer knowledge (MS Office CRM handling)
Patience and ability to handle multiple calls
Strong coordination skills

Preferred Profile:

BE Electronics / Electrical
02 years experience in customer support / technical support
Experience in home automation / electronics industry is an advantage

Immediate joiners preferred

Job Title: Telecaller Customer Support (Home Automation)Experience Required: 02 YearsQualification: BE Electronics / ElectricalDepartment: Customer Support / Technical SupportEmployment Type: Full-TimeJob Summary:The Telecaller Customer Support will be responsible for handling customer calls rela...