Collections Manager
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Job Location:
Johannesburg - South Africa
Monthly Salary:
Not Disclosed
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
Reference: NPr003305-Monya-1
A leading organisation undergoing a strategic collections restructure is seeking a highly skilled Credit & Collections Control Manager to take ownership of financial control early-stage arrears management and the coordination of an External Debt Collector (EDC). This role represents a fundamental shift from traditional people-heavy collections management toward a technical systems-driven governance-focused function.
A leading organisation undergoing a strategic collections restructure is seeking a highly skilled Credit & Collections Control Manager to take ownership of financial control early-stage arrears management and the coordination of an External Debt Collector (EDC). This role represents a fundamental shift from traditional people-heavy collections management toward a technical systems-driven governance-focused function.
Duties & Responsibilities
Job & Company Description
Due to the changing arrears profile of the customer book client has redesigned its collections operating model. Internal collections will now focus on customers from current to two months in arrears while accounts older than 30 days will be escalated to a pre-legal External Debt Collector (EDC).
Duties & Responsibilities Financial Control & Allocations
External Debt Collector (EDC) Coordination
Internal Early-Stage Collections Oversight
Reporting & Risk Management
Experience & Qualifications
Minimum Requirements:
Preferred:
If youre looking for responsibility exposure and growth in a business that moves fast and expects results this role will stretch you; and reward you.
Lets connect!
For more exciting Finance vacancies please visit:
I also specialize in recruiting:
If you have not had any response in two weeks please consider the vacancy application unsuccessful. Your profile will be kept on our database for any other suitable roles / positions.
For more information contact:
Monya Bolt
Connect with me on LinkedIn! & Remuneration
Due to the changing arrears profile of the customer book client has redesigned its collections operating model. Internal collections will now focus on customers from current to two months in arrears while accounts older than 30 days will be escalated to a pre-legal External Debt Collector (EDC).
Duties & Responsibilities Financial Control & Allocations
- Daily payment allocations and matching against bank statements.
- Managing exceptions: unidentified payments partial payments reversals.
- Enforcing allocation cut-off controls.
- Oversight of refunds and repayment processing.
External Debt Collector (EDC) Coordination
- Daily/weekly handover of accounts to the EDC.
- Monitoring performance recoveries disputes.
- Managing escalations recalls customer queries.
- Ensuring SLA adherence.
Internal Early-Stage Collections Oversight
- Supervising 2 internal agents.
- Focusing on accounts 02 months in arrears.
- Preventing unnecessary escalation to legal recovery.
- Supporting debt consolidation workflows.
Reporting & Risk Management
- Daily arrears movement analysis.
- Weekly collections performance reporting.
- Identifying systemic risks.
- Maintaining SOPs and contingency plans.
Experience & Qualifications
Minimum Requirements:
- 58 years experience in credit control debt collections or financial operations.
- High-volume payment allocation & bank reconciliation experience.
- Strong financial administration & control discipline.
- EDC/legal collections experience.
- Escalation & dispute management.
- Regulated/compliance environment experience.
- Advanced Excel & systems proficiency.
Preferred:
- Finance/Accounting/Credit qualification.
- High-risk collections or restructuring experience.
If youre looking for responsibility exposure and growth in a business that moves fast and expects results this role will stretch you; and reward you.
Lets connect!
For more exciting Finance vacancies please visit:
I also specialize in recruiting:
- Financial Directors
- Chief Financial Officers
- Financial Managers
- Financial & Senior Accountants
- Cost & Management Accountants
- Financial Controllers
If you have not had any response in two weeks please consider the vacancy application unsuccessful. Your profile will be kept on our database for any other suitable roles / positions.
For more information contact:
Monya Bolt
Connect with me on LinkedIn! & Remuneration
R 480000 - R 540000 - Annually
Key Skills
- Restaurant Experience
- Customer Service
- Employee Evaluation
- Management Experience
- Math
- Employment & Labor Law
- Sanitation
- Leadership Experience
- P&L Management
- Mentoring
- Supervising Experience
- Restaurant Management
