Category Fulfillment Executive Voice Process

Kolkata - India

Monthly Salary: INR 200000 - 300000

Posted on: 5 hours ago

Vacancies: 1 Vacancy

Job Summary

Hiring a dynamic and detail-oriented Category Fulfillment Executive to manage category-wise order fulfillment process while handling voice-based communication with vendors partners and customers. The role requires strong coordination skills operational efficiency and the ability to manage both backend processes and voice interactions effectively.

Key Responsibilities (KRAs):

Handle inbound and outbound calls related to fulfillment updates escalations and coordination.

Communicate with vendors delivery partners and customers to ensure smooth processing.

Resolve queries and complaints within defined TAT.

Maintain professional communication standards always.

Provide timely status updates and follow-ups.

Maintain and update MIS reports for daily performance tracking.
Identify process gaps and suggest improvements to enhance operational efficiency.

3. Performance & Quality Metrics

Meet defined SLAs and KPIs for fulfillment accuracy and voice handling.
Maintain high customer satisfaction (CSAT) scores.
Ensure adherence to company SOPs and compliance standards.

Requirements

Requirement:

1. Candidate minimum experience 2 to 3 Years in any voice process.

2. Should have good communication skills in English and in any regional language.

3. Good presentable skills.

Benefits

Candidate will get competitive salary

Required Skills:

Graduate in any discipline (freshers are encouraged to apply) 02 years of experience in operations coordination or administrative support Proficient in using digital tools and platforms; highly detail-oriented and tech-savvy Strong communication skills in both English and local language(s) Proven ability to manage multiple tasks efficiently under tight deadlines

Hiring a dynamic and detail-oriented Category Fulfillment Executive to manage category-wise order fulfillment process while handling voice-based communication with vendors partners and customers. The role requires strong coordination skills operational efficiency and the ability to manage both backe...