Client Onboarding Specialist – Contracting Document Verification Team
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Job Location:
Philadelphia, PA - USA
Monthly Salary:
Not Disclosed
Posted on:
18 hours ago
Vacancies:
1 Vacancy
Department:
Job Summary
Description
Do you have effective and professional written and verbal communication skills with strong attention to detail organizational and time management skills This is the team for you.
As a Client Onboarding Specialist within the Client Service Delivery team at JPMorganChase you will play a critical part in verifying client data and ensuring payments are directed to the correct providers during the onboarding process. This is an entry-level role based in our Philadelphia office focused on ensuring the accuracy and integrity of client enrollments for the InstaMed product as part of J.P. Morgan Healthcare Payments. Success in this role requires strong attention to detail disciplined follow-up the ability to quickly learn and retain processes and proactive initiative. You will be expected to master InstaMeds standard operating procedures to effectively handle both standard and non-standard enrollments. You will also be involved in assisting in the identification assessment and resolution of complex issues escalating as needed. Effective internal communication and teamwork are essential.
Job responsibilities
Job responsibilities
- Perform due diligence and verification activities such as verification calls to clients and ensure KYC standards are met to prevent misrouting of funds and support anti-money laundering compliance during new enrollments and account updates.
- Complete standard risk underwriting onboard new accounts set up pricing and process updates to existing accounts.
- Coordinate with internal team members to ensure all requirements are fulfilled accurately and errors are minimized.
- Deliver exceptional customer experience by appropriately managing multiple work queues and prioritizing tasks as needed.
- Communicate requirements updates and timelines clearly and professionally to internal stakeholders and external customers fostering positive relationships.
- Investigate and resolve open issues using available resources (e.g. Support Tool Salesforce interdepartmental research etc.).
- Develop expertise in departmental procedures maintain compliance and business requirements as well as any other duties assigned or applicable to the position.
Required qualifications capabilities and skills
- Proficiency with computer typing and Microsoft Office products; easily able to learn new software/programs.
- Effective and professional written and verbal communication skills.
- Strong attention to detail organizational and time management skills.
- Resourceful analytic thinker with sound judgement.
Preferred qualifications capabilities and skills
- Experience with Salesforce or familiarity with the healthcare and/or financial industry is a plus.
Schedule: Monday - Friday 8:30am-5:00pm
Required Experience:
IC
Key Skills
- DRG
- Acute Care
- Adobe Acrobat
- ICD-10
- Records Management
- Technical Writing
- Clinical Documentation Improvement
- Documentation Review
- Sharepoint
- cGMP
- Document Management Systems
- Document Management
About Company
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans ov ... View more
