Social Media Specialist, North America

Where: This is a fully remote role form the United States

Type: Full-time salaried role

Join Us at Social Element!

Founded 23 years ago were a leading global full-service social media agency on a mission to Make Social Better for everyone.

To us better social means creating unskippable content making scrolling safer for everyone creating stronger connections with each other and making a huge impact.

Now were on the lookout for a passionate Social Media Specialist to work on a leading brand in the world of heavy machinery and innovation.

What youll do

As a Social Media Specialist you will join a team of community management specialists as the voice of our clients brand and a driving force in developing and growing online communities.

• Day-to-day social media community management engaging with consumers and communities on behalf of the brand across social channels.

• Actively engage with consumers 1:1 managing responses to questions concerns and general brand love.

• Be on the pulse of whats new in social; knowledgeable about social platforms capabilities and offerings (including Facebook Twitter Instagram and TikTok).

• Assist in revising engagement tactics and recommendations to clients in response to platform developments.

• Creation and on-time delivery of social media performance reports including understanding of defining KPIs and making recommendations based on performance.

• Line Management of hourly team members including training and onboarding team members and ensuring team members are up to speed on the latest tools and trends.

About You

Passionate and curious about social media with an eye for trends and a love of internet culture.

Possesses excellent written and verbal communication skills with flawless spelling grammar and and adept at crafting engaging copy based on the clients brand and tone of voice.

Conscientious about attention to detail with the ability to multitask prioritize and balance multiple projects effectively without missing deadlines.

Strong collaborator and team player who does not hesitate to support the team department agency and clients. Able to build and nurture relationships internally and externally.

Proactive problem solver who anticipates issues and identifies opportunities for increasing effectiveness and efficiency. Finds and implements solutions with minimal supervision.

Commitment to excellence - developing high-quality work taking full ownership of job responsibilities and working non-standard hours when necessary.

Takes pride in what we do what we create within Social Element and in our community.

Skills & Qualities

• Proven experience in online customer support social media moderation or engaging with social media communities on behalf of brands on social

• Working knowledge of social media platforms including Instagram Facebook TikTok Twitter and YouTube and their audiences.

• Client facing experience is advantageous

• Any experience working with B2B or within logistics industries sought after!

Please note: A personal Facebook account is required as this is how we connect to our clients pages.

Benefits

Please note these benefits are for US based employees only

100% Remote working

33 days of holiday (including the bank holidays)

Birthday off

Annual Occasion Day off for an important event

1 Volunteer day off

Paid Sick time off

Group Insurance Medical plans with generous employer contribution including one plan that is employer covered

Dental and Vision plans

FSA & HSA Options with employer contribution to HSA on select plans

401k with employer matching

Employer Paid Long-Term/Short-Term Disability

Enhanced family friendly policies

Career Break: After 1 years service can take between 4 weeks and 1 year unpaid leave.

Wellbeing Support

3 x Wellbeing Days

Flexible Fridays (Working half day)

The Hiring Process

The hiring process for this position will be made up of the following stages:

Culture Connect Interview - with one of the talent team

Skills Experience Interview - with Social Media Manager and Social Media Specialist

Chemistry Meet - with Associate Director Social

Social Element Values

Bring the joy: Our people bring the joy by radiating energy creating an uplifting atmosphere and spreading positive vibes thats magnetic to everyone around them!

Trusted Pioneers: Our trusted pioneers are trailblazers driven by curiosity leading the way with best-in-class solutions and innovative ideas

Everyones welcome: We create an inclusive and respectful environment where communication is jargon-free and everyone feels welcome

Weve got you: With a team thats professional reliable smart and prepared we are problem-solvers who get it done and do it brilliantly.

Genuine humans: Our genuine humans are compassionate honest and unapologetically real.

Our Diversity Equality & Inclusion Commitment

We welcome applications from diverse and under-represented groups regardless of their background.

We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates so even if you feel you dont fulfill all the requirements we encourage you to still apply wed love to hear from you!

We value having divergent thinkers who bring various experiences and viewpoints to the table at The Social Element. We strongly encourage members of underrepresented groups to apply.

We are also able to make reasonable adjustments throughout the full recruitment process so we invite you to identify any additional support that you may require to ensure you are supported throughout the full process.

How To Apply

If all this sounds like you simply upload your CV/resume with a portfolio link and complete the application form. While a cover letter is optional we welcome any other way for you to share what draws you and motivates you about this role and the agency.

We encourage candidates to express their interest and motivation in the format that best showcases their talents.

***If you would prefer to submit your application in a different format please feel free to get in touch with us at and we will be happy to assist you in any way we can. We will be unable to process applications via this inbox.

We are excited to receive your application!