Healthcare Associate, Amazon One Medical Customer Care

Amazon One Medical is a human-centered technology-powered primary care organization dedicated to making high-quality healthcare more accessible affordable and convenient. We deliver care through a national network of 214 medical offices across more than 20 U.S. markets alongside 24/7 on-demand virtual services. Our membership-based model serves both individual consumers and employees at over 7000 companies. Since becoming a publicly traded company in 2020 Amazon One Medical has continued to grow and innovate. We are committed to building a diverse and inclusive team while fostering a collaborative environment focused on delivering exceptional care to our patients providers and partners.

We are seeking passionate service-oriented individuals to support our mission of transforming the primary care experience. As a Healthcare Associate you will play a key role in delivering high-quality patient-centered support by managing inquiries through phone and web-based tools using our CI-CARE communication this role you will help ensure patients receive timely compassionate and effective assistance with scheduling billing and navigating the healthcare system. We are looking for innovative problem-solvers with strong administrative and customer service skills who are eager to make a meaningful impact in healthcare.

This is a full-time hourly in-person position based at the Amazon One Medical Customer Care Center in Tempe AZ.


Key job responsibilities
- Follow HIPAA rules to protect patient privacy in all interactions and communications.
- Handle incoming and outgoing patient calls and messages related to insurance billing appointment scheduling and fax management.
- Manage medical records prior authorizations referrals and coordinate care with pharmacies labs specialists and insurance providers.
- Work with providers and operations teams to complete urgent patient care tasks and escalate critical issues to the virtual medical team when necessary.
- Communicate clearly and kindly to ensure a positive patient experience and calmly resolve any concerns.
- Use technology tools like phone systems (NICE) Slack G Suite Zoom and the 1Life Electronic - Medical Record System to manage communication and daily tasks.
- Support team growth by actively participating in meetings and huddles helping solve problems and assisting in-office providers with urgent patient needs.

A day in the life
Imagine a workday where your communication skills and empathy directly impact patient well-being. Youll be the supportive voice guiding patients through scheduling billing and healthcare navigation using cutting-edge communication tools to deliver exceptional service.

About the team
We are a collaborative patient-centered group committed to making healthcare more accessible and compassionate. Our team values innovation inclusivity and the power of human connection in delivering outstanding medical support.

- Work a flexible schedule including weekends nights and holidays
- High School diploma or equivalent
- - At least 6 months of experience working in a contact center OR 1 year in a patient-facing role.
- - Proficient with basic computer skills.

- Experience solving complex investigations or escalations
- - Strong written and verbal communication skills.
- - Proven problem-solving and multitasking abilities.
- - Experience using telephony systems like Nice-InContact is a plus.
- - Familiarity with G Suite and Electronic Health Record systems is a plus.
- - Preferred experience in healthcare areas such as patient scheduling registration medical records insurance verification or claims processing.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.

The starting pay for this position is listed below. Final starting pay will be based on factors including experience qualifications and location. Starting Day 1 of employment Amazon offers EAP Mental Health Support Medical Advice Line 401(k) matching. Learn more about our benefits at AZ Tempe - 20.00 - 22.00 USD hourly