Collision Customer Service Representative (CSR)
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Job Location:
Hourly Salary:
Experience Required:
Posted on:
2 hours ago
Vacancies:
1 Vacancy
Job Summary
Position Title: Customer Service Representative
Department: Operations
Reports to: Location Manager
Position Summary:
The Customer Service Representative is responsible for providing exceptional customer service to all customers and business partners of Ficarros Collision throughout the repair process. Entry level; autobody collision repair experience a real plus including CCC.
Responsibilities:
- Review with customers and walk-through the repair process: Greet customers by phone or in-person; explain to customers about the collision repair process including insurance claims information processing and payment procedures. The Customer Experience Representative is responsible for establishing an effective relationship with each customer to support a positive customer experience.
- Complete vehicle intake process: This includes mapping damage photographing vehicles and documenting work files per company and repair partner standards.
- Perform administrative tasks: Administrative tasks include collecting payments updating rentals management portal (ARMS) supporting location manager with expense documentation and conducting Accounts Receivable follow-up.
- Training: Complete assigned role-based training through I-Car and additional internal and business partner supported training as necessary.
- Additional responsibilities as assigned.
Job duties/Job description may be adjusted or added based on the needs of the business or at management discretion
Requirements
Requirements:
- Ability to work collaboratively with the team to meet shared objectives.
- Effective time management.
- Able to multitask and manage competing priorities
- Communicate effectively with teammates customers and business partners.
- Proficient with computers.
- Excellent customer service skills.
- Valid drivers license required.
- Eligible to work in the United States.
- Willing and able to pass a thorough background check.
Benefits
Benefits:
- Overtime
- 401K
- Health insurance
- On-the-job training
- Paid time off
Shift:
- Day shift
Weekly day range:
- Monday to Friday
- Weekends as needed
Work setting:
- In-person
- Office
Required Skills:
Qualifications Minimum Qualifications High school diploma or equivalent. 3 years of customer service or related experience. Excellent communication and interpersonal skills. Valid drivers license with a clean driving record. Strong problem-solving and conflict-resolution abilities. Ability to work independently and as part of a team. Proficiency in Microsoft Office and relevant software. Preferred Qualifications Associates or Bachelors degree in a related field. Automotive industry experience. Body shop experience. Bilingual.
Company Industry
IT Services and IT Consulting
Key Skills
- Typing
- Data Entry
- Customer Service
- Basic Math
- Computer Skills
- Windows
- Banking
- Upselling
- Pricing
- Sanitation
- Cash Handling
- Stocking
