Service Innovation Program Manager
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Job Location:
Charlotte, VT - USA
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
We are seeking a dynamicService Innovation Program Managerto drive our Workplace Solutions big bet initiatives related to service channel expansion contact center technology modernization operations automation and AI integration. You will play a critical role in shaping the future of service delivery and bringing our AI agenda to life coordinating large multi-functional teams and collaborating across product families (e.g. Operations Contact Center Participant / B2C Digital Experience Plan Sponsor / B2B Experience and Technology).
Core Responsibilities
Lead Projects & Workstreams:Manage projects or workstreams within larger programs developing and monitoring plans deliverables and milestones
Strategic Insight:Apply best practices and lessons learned to overcome obstacles and align strategies with department goals
Stakeholder Communication:Provide regular updates on status risks and issues to leaders team members and senior managers
Relationship Building:Foster strong partnerships across internal and external stakeholders influencing decisions and driving alignment
Risk Management:Identify mitigate and resolve project risks and issues ensuring timely solutions and stakeholder buy-in
Critical Skills
Familiarity withcontact center and/or back office operations
Understanding ofB2B (plan sponsor consultant)and/orB2C (participant) experiences
Strongstakeholder managementacross functions and lines of business
Program management and executive communication to coordinate delivery across workstreams and report on progress
Preferred Knowledge & Qualifications
Data insights & visualizationto communicate outcomes effectively
Analytics-driven judgmentfor identifying and prioritizing opportunities
Interest and experience in applying advanced technologies including AI
Financial Services or function-specific experience a plus
Minimum3 years of related experience with2 years managing projectspreferred
Undergraduate degree or equivalent combination of training and experience
Special Factors
Sponsorship
Vanguard is not offering visa sponsorship for this position.About Vanguard
At Vanguard we dont just have a missionwere on a mission.
To work for the long-term financial wellbeing of our clients. To lead through product and services that transform our clients lives. To learn and develop our skills as individuals and as a team. From Malvern to Melbourne our mission drives us forward and inspires us to be our best.
How We Work
Vanguard has implemented a hybrid working model for the majority of our crew members designed to capture the benefits of enhanced flexibility while enabling in-person learning collaboration and connection. We believe our mission-driven and highly collaborative culture is a critical enabler to support long-term client outcomes and enrich the employee experience.
Required Experience:
Manager
Key Skills
About Company
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