Senior Applications Support Engineer (Java, microservices, UNIX, SQL and cloud-native apps)
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Job Location:
Monthly Salary:
Posted on:
12 hours ago
Vacancies:
1 Vacancy
Job Summary
We are seeking a skilled Application Support Engineer with an experience of 6-8 years and strong focus on L2 production support for distributed enterprise this critical role you will drive incident management perform root cause analysis (RCA) and ensure seamless communication with stakeholders development teams and business users. The ideal candidate thrives in high availability applications/environments leveraging monitoring tools like Splunk and AppDynamics to maintain application availability performance and reliability in a 24/7 distributed ecosystem
Responsibilities
Key Responsibilities and Skills -
- Provide hands-on L2 support for distributed applications (Java microservices UNIX SQL and cloud-native apps) performing debugging log analysis and performance tuning.
- Incident management for production incidents including triage prioritization resolution and post-incident reviews using ITIL best practices (ITIL v3/v4 certification preferred).
- Proficiency in application performance tools (Splunk AppDynamics) ticketing (ServiceNow/Jira) and CI/CD (Jenkins/Git).
- Hands-on experience in SRE observability stacks (Prometheus/Grafana) and CI/CD pipelines (Jenkins Gitlab).
- Handle production deployments outside business hours including rollback procedures and post-deploy validations.
- Communicate effectively with cross-functional teams business stakeholders and vendorscrafting clear incident updates bridge line facilitation and RCA reports.
- Collaborate with development teams on defect fixes deployments and proactive improvements to reduce MTTR (Mean Time to Resolution).
- Automate repetitive support tasks using scripting (e.g. Python Bash) AI Agents and integrate with tools like ServiceNow for ticketing and Jira for change management.
- Contribute to on-call rotations capacity planning and disaster recovery drills for mission-critical systems.
- Document knowledge base articles runbooks and support procedures to enhance team efficiency.
- Flexible to work with rotational shifts (APAC EMEA and weekends support)
Qualifications
Career Level - IC3
Required Experience:
Senior IC
Key Skills
- Data Center Experience
- VMware
- NFS
- Solaris
- Linux
- Perl
- SAN
- Shell Scripting
- Chef
- openSUSE
- Puppet
- Oracle
About Company
As a world leader in cloud solutions, Oracle uses tomorrow’s technology to tackle today’s challenges. We’ve partnered with industry-leaders in almost every sector—and continue to thrive after 40+ years of change by operating with integrity. We know that true innovation starts when eve ... View more
