Senior IT Support Lead IN
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Job Location:
Monthly Salary:
Experience Required:
Posted on:
10 hours ago
Vacancies:
1 Vacancy
Job Summary
WE RE HIRING AS A SENIOR IT SUPPORT LEAD AT INDIA!
Excis Compliance Ltd is a global IT support leader driven by innovation and collaboration.
Client in 190 countries
6000 Engineers
200 Enterprise Clients
We foster an open friendly and supportive growth-oriented culture where individual achievements fuel team success. From solving complex IT challenges to celebrating wins together we put our people first.
Start your journey with Excis and grow with us!
What You Will Do:
- Lead On-Site Support Operations: Manage the support teams daily activities including shift planning technician allocation workload balancing and ensuring high-quality VIP and executive support. Oversee PC refresh programs Digital Bar and Boutique support readiness and hands-and-eyes coordination for server and network teams.
- Drive Service Optimization & Self-Help Adoption: Reduce dispatch demand by promoting remote support smart triage and end-user self-help. Conduct user induction trainings awareness sessions and continuous improvement initiatives based on SLA KPI and user experience insights.
- Governance & Escalation Management: Ensure HAM and CMDB accuracy compliance and audit readiness. Act as the escalation point for complex issues liaising with the Service Desk and other resolver teams while maintaining documentation reporting and strategic leadership.
Requirements
- Proven experience in on-site IT support and team leadership including shift planning and workload management.
- Expert-level skills in endpoint AV and boutique/Digital Bar technology support with VIP handling experience.
- Strong knowledge of HAM CMDB governance server hardware and data center etiquette.
- Excellent coaching mentoring stakeholder management documentation and reporting abilities.
- ITIL certification or strong ITIL expertise with a strategic calm and solution-oriented approach.
Benefits
Why Join Us
At Excis your work matters. Youll be part of a dynamic hands-on team where your technical expertise directly enhances user satisfaction and operational success. We offer a supportive environment that encourages professional growth continuous learning and collaboration across diverse technologies. Enjoy competitive compensation and the chance to contribute to a global IT leader that values innovation and excellence.
Ready to make a difference and grow your career Apply now to join Excis in India and be at the forefront of IT support excellence.
Required Skills:
Proven experience in on-site IT support and team leadership including shift planning and workload management. Expert-level skills in endpoint AV and boutique/Digital Bar technology support with VIP handling experience. Strong knowledge of HAM CMDB governance server hardware and data center etiquette. Excellent coaching mentoring stakeholder management documentation and reporting abilities. ITIL certification or strong ITIL expertise with a strategic calm and solution-oriented approach.
Required Education:
Senior IT Support Lead
Company Industry
IT Services and IT Consulting
Key Skills
- Law Enforcement
- ABB
- Marine Biology
- Filing
- Automobile
- AV
About Company
Our History Founded in Belgium in 2001 as an IT services company, Excis expanded across Europe and established it’s HQ in the UK. The delivery of 24/7 support was followed by the provision of end-to-end solutions, including IT and audiovisual design, installation and servicing. Exci ... View more
