IT Support Engineer

Were looking for a confident switchedon IT Support Engineer who thrives in a fastpaced corporate environment and enjoys being the face of IT. If youre someone who loves solving problems building strong relationships and making technology work seamlessly for people this is a role where youll have real impact every single day.

This is a fully onsite position in our central London office supporting a modern workplace with highquality tech a demanding user base and regular interaction with VIP stakeholders.

What youll be doing

Be the person everyone trusts for great support

Youll deliver handson deskside support for everything from laptops and applications to meeting room kit and collaboration tools keeping our office running smoothly with minimal downtime.

• Troubleshoot hardware software and peripherals quickly and effectively
• Own prioritise and resolve issues following ITIL best practice
• Keep our meeting rooms AV equipment and collaboration tools fully operational
• Use modern AIpowered tools to diagnose issues create documentation and speed up resolutions

Make the employee experience seamless

Youll manage the full joiner/mover/leaver process setting people up for success and ensuring smooth transitions.

• IT inductions for new starters
• Account provisioning and access setup
• Laptop deployment relocation and secure decommissioning

Own our onsite IT environment

Youll be responsible for maintaining accurate asset records ensuring compliance with IT standards and protecting the integrity of our local technology setup.

• Hardware lifecycle management
• IT governance and security control adherence
• Asset tracking and documentation

Provide hightouch support to VIP stakeholders

When senior leaders or shareholders need help youll respond quickly discreetly and professionally delivering a reliable highquality service.

Drive digital transformation

Were modernising how our teams work and youll play a key role in helping people adopt new tools and smarter ways of working.

• Support the move from spreadsheets and legacy tools to SharePoint Online
• Create simple effective guides and training using AI
• Help teams embrace modern digital and AIdriven workflows

Why this role

Youll be the heartbeat of technology in our London office the person people rely on trust and turn to. Youll have the autonomy to make decisions the opportunity to influence how we work and the chance to help shape our digital future.

If you enjoy variety visibility and a role where your work genuinely matters daytoday this is the perfect next step.

Qualifications :

ITIL Foundation and Microsoft certifications are beneficial but not essential.

What youll bring

• Experience in a fastpaced corporate environment
• Strong customer service mindset and excellent communication skills
• Solid knowledge of:
  • Windows 11
  • Microsoft 365 (Word Excel PowerPoint)
  • SharePoint Online
  • Mobile device support (including Apple)
  • ITSM platforms (incident request knowledge)
• Understanding of core infrastructure concepts (servers networks firewalls)
• A proactive calm and solutionfocused approach even under pressure
• A genuine interest in continuous learning and new technology

Who you are

• Professional personable and confident with users at all levels
• Detailoriented with strong ownership and accountability
• Able to balance handson support with clear concise communication
• Driven resilient and always looking for better ways of doing things

Additional Information :

Sustainability is integral to our strategy and operations. Our sustainability depends on us building and maintaining long-term relationships with all our stakeholders including our employees clients and local communities while also reducing our impact on our natural environment.  

There is always more we can and should do to improve whether in relation to our people our clients our planet or our governance. Our ongoing success as a business depends on our sustainability and agility in a changing and challenging global landscape. Were committed to fostering an inclusive equitable and diverse culture for our people led by our Diversity Equity and Inclusion steering committee. 

Our learning and development programmes and systems (including PowerU and MyCampus) enable us to invest in growing our employees careers while our hybrid working approach supports our employees in achieving balance and flexibility while remaining connected to their colleagues. We want to empower our 6500 employees - from 94 nationalities across 24 countries - to each achieve their potential.  Through IQ-EQ Launchpad we support women managers launching their first fund in an environment where only 15% of all private equity and venture capital firms are gender balanced. 

Were committed to growing relationships with our clients and supporting them in achieving their objectives. We understand that our clients sustainability and success lead to our sustainability and success. Were emotionally invested in our clients right from the beginning

Remote Work :

No

Employment Type :

Full-time