Housing Business Support Officer

9 Month Contract With A Local Authority

To provide high-quality customer-focused business and administrative support across the Homelessness and Asylum/Refugee services. The postholder will ensure effective coordination of workflows financial administration and multi-agency processes enabling frontline colleagues to focus on delivering support to residents.

Key Responsibilities

• Manage shared mailboxes and workflow systems ensuring enquiries are triaged allocated and responded to within service standards.
  

• Arrange appointments including booking interpreters and coordinating meeting logistics.
  

• Maintain accurate and up-to-date case records in line with data protection requirements.
  

• Support multi-agency meetings by preparing agendas taking minutes and tracking actions to completion.
  

• Produce routine performance reports spreadsheets and trackers to support service monitoring and statutory returns.
  

• Maintain organised digital and physical filing systems in line with retention policies.
  

• Raise purchase orders in accordance with financial procedures.
  

• Process invoices accurately and within agreed timescales.
  

• Maintain clear approval trails and supporting documentation for audit purposes.
  

• Resolve supplier queries promptly and professionally.
  

• Maintain basic spend trackers to support budget monitoring and financial oversight.
  

• Act as a first point of contact for enquiries from residents partners and stakeholders.
  

• Handle sensitive and confidential information appropriately and in accordance with GDPR and council policies.
  

• Provide clear professional communication both verbally and in writing.
  

• Support residents with diverse needs ensuring services are accessible and inclusive.
  

• Ensure administrative processes comply with relevant policies procedures and statutory requirements.
  

• Support data quality checks and performance monitoring activities.
  

• Contribute to service improvements by identifying efficiencies and process enhancements.
  

Requirements

• Experience providing administrative or business support in a busy environment.
  

• Experience of managing shared inboxes workflows and case management systems.
  

• Experience of financial administration (e.g. raising purchase orders processing invoices maintaining spend records).
  

• Experience supporting meetings including minute-taking and action tracking.
  

• Strong IT skills including Microsoft Office (Excel Word Outlook) and database systems.
  

• Excellent organisational skills with the ability to prioritise and meet deadlines.
  

• Strong attention to detail and commitment to accuracy.
  

• Ability to handle sensitive information with discretion and professionalism.
  

• Effective communication skills both written and verbal.
  

• Ability to work independently and as part of a team.
  

• Customer-focused approach with a commitment to high service standards.
  

• Experience within housing homelessness asylum or refugee services.
  

• Knowledge of local authority financial and procurement systems.
  

• Understanding of safeguarding and equality legislation.
  

• Bi-Weekly Payments
  
• 37 Working Hours Per Week