Event Area Director Westin Savannah

Position Overview

The Area Director Venues is responsible for the overall management of operations within assigned venues in a region while ensuring the team delivers world-class service with venue partners customers and vendors. This includes having direct responsibility for managing the daily operational and sales activities of the full-service event technology operation (primary venue) in addition they are accountable for financial operational and sales performance for additionally assigned locations. The Area Director Venues also supervises and develops venue leaders. This position manages venues with $3M - $10M in revenue and will report to a Regional Director Venues or an RVP Venues.

Key Job Responsibilities

Venue Partner Relationships

Develop and maintain strong relationships with venue partners.

Direct the venue leaders and collaborate with Regional Director Venues and/or RVP to develop and deliver business reviews for home location and each locations he/she oversees.

Service high profile/visibility events and act as a point of escalation when needed.

Identify new opportunities for revenue streams and select services and partner with regional leadership.

Financial Management & Reporting

Complete and analyze reports to effectively manage the business.

Manages the utilization of the company billing system coordination of invoicing activities and that billing is reviewed and approved by clients.

Confirms venue partners process all payments to in a timely basis.

Review primary venue and other venues P & L and develops action plans to address deficiencies or various areas to grow the business.

Collaborate with regional Workforce and equipment leaders to maximize utilization.

Drive Results by managing an efficient and profitable operation with a focused approach on revenue maximization and profitability using cost control measures in accordance with the companys standard operating procedures.

Collaborates with regional leadership during the in Ops Planning Process.

Operations Management

Oversee venues in an assigned region to ensure daily floor operations are completed and in accordance to brand and safety standards.

Confirms that the operations team and assigned locations are using inventory control procedures to maintain proper inventory levels while also maintaining safety security and quality assurance of equipment.

See the Big Picture by analyzing schedules and available labor and equipment resources and collaborates with local leadership to ensure efficient labor and equipment sharing.

Guarantees an Encore presence at all venue meetings such as daily stand ups or sales meetings. Meet with direct reports to review upcoming events problem solving operational feasibility and budgets for all assigned locations.

Conduct periodic financial reviews at each location with a focus on cost and revenue opportunity management and to ensure benchmark goals are met.

Technical Ability

Act as a resource or point of escalation for technical support for sales and operations leadership team.

Ensures staff understands the technical aspects of the job.

Effectively utilizes applicable company computer systems.

Equipment & Information Management

Enforce the security of stored gear transportation and maintenance of equipment at locations.

Provide analysis of equipment needs for locations and partner with regional leadership & Product Management to establish proper CAPEX submission.

Ensure that the management team effectively utilizes all Company computer systems and software programs providing assistance when necessary. Improve efficiencies within assigned venues through shared workforce equipment and industry knowledge.

Utilize company systems for site visit reviews to ensure location adherence to Standard Operating Procedures (SOPs) and appropriate business practices.

Sales Management

Hold each assigned location accountable to maintaining a healthy pipeline at all times to achieve established revenue targets.

Ensure Sales forecasting efforts at all assigned locations are accurate and reports are submitted in a timely manner.

Collect and present information and reports as needed to regional leadership related to business performance pipeline forecasting etc.

Provide sales support and leadership to assigned locations connecting with appropriate sales resources as needed.

Maintain knowledge of new product/service offerings and emerging technology supporting meetings and events.

Partner with Regional Sales Leadership on sales strategies.

Directs the Sales team.

Customer Service

World-Class Service by cultivating and maintaining relationships with customers venue team and various Encore supporting functions and departments.

Lead assigned venues to exceed the expectations and needs of internal and external customers.

Enforce the guidelines in the Team Member Guidebook and/or venue standards for the team to portray a polished and professional image.

People Development

Embrace and foster the companys Core Values.

Value People by promoting a culture of high performance accountability and continuous improvement that values learning and a commitment to quality.

Direct and manage performance address team member concerns maintain adequate staffing levels and facilitate team development.

Mentor assigned venue leaders. Lead and manage the human resources activities including selection performance management employee engagement and learning.

Lead and manage the human resources activities including selection performance management employee engagement and learning.

Encourage and provide focused and continued coaching to develop the skills of team members.

Identify and recommend development opportunities and develop succession plans Manage succession planning to prepare strong talent bench strength.

Recommend team members for training opportunities as needed. Schedule and Facilitate team member meetings and trainings. (add to Sr DET).

Ensure performance management concerns are addressed in a timely manner and with company guidelines.

Do the Right Thing by ensuring all safety practices are being followed.

Partner with regional leadership and HR to analyze team member engagement survey data; develop action plans to address the priority issues and ensure action plans are deployed and producing positive changes.

Ensure Encores DE &I initiatives are implemented.

Job Qualifications

Bachelors degree is preferred or equivalent experience.

7 years of audio-visual experience.

5 years of operations supervisory/management experience in audio-visual.

3 years of customer service or hospitality experience.

Effective relationship management skills and experience.

Strong financial acumen sales planning forecasting and CRM.

Excellent written and oral communication and presentation skills.

Ability to support growth initiatives.

Proficiency with the use of computer hardware.

Proficiency with computer software and programs including the Internet and Microsoft Office.

Effective leadership abilities and customer satisfaction and people development focus.

Competencies (by Core Values)

Deliver World Class Service

Hospitality

Do The Right Thing

Courage

Drive Results

Optimizes & Aligns Work

See The Big Picture

Strategic Mindset

Value People

Organizational Savvy

Values Diversity

Develops Talent

For more information on our Competency Group refer to the Competency Based Talent Management page on Encore Connect by searching for the title or copy & pasting this URL Link ( Requirements

Team members must be able to meet the physical demands above in order to successfully perform the essential job functions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Frequency options consist of: Continuously Frequently Occasionally and Never.

General Physical Activities

Sitting: 2-3 hours per day

Standing: 4-5 hours per day

Walking: 4-5 hours per day

Stooping: 0-1 hours per day

Crawling: 0-1 hours per day

Kneeling: 0-1 hours per day

Bending: 0-1 hours per day

Reaching (above your head): 2-3 hours per day

Climbing: 0-1 hour per day

Grasping: 4-5 hours per day

Lifting Requirements

0 - 15 lbs*: Frequently

16 - 50 lbs*: Occasionally

51 - 100 lbs: Occasionally

Over 100 lbs: Occasionally

Carrying Requirements

0 - 15 lbs*: Frequently

16 - 50 lbs*: Occasionally

51 - 100 lbs: Occasionally

Over 100 lbs: Occasionally

Auditory/Visual Requirements

Close Vision: Continuously

Distance Vision: Continuously

Color Vision: Frequently

Peripheral Vision: Occasionally

Depth Perception: Frequently

Hearing: Continuously

Pushing/Pulling Requirements

0 - 15 lbs*: Frequently

16 - 50 lbs*: Occasionally

51 - 100 lbs*: Occasionally

Over 100 lbs: Occasionally

Note: The physical requirements marked with an asterisk () indicate activities performed without assistance.*â

Work Environment

Hotel

Work is performed in a hotel/convention center environment with moderate exposure to outdoor temperatures and to dirt sand and/or dust. The working conditions will vary between moderately quiet to noisy volumes. Team members will use high-end audio-visual equipment and electrical components and will be exposed to heights via lifts and ladders. Team members may be asked to work in multiple hotel locations. Working times will include irregular hours and on-call status including days evenings weekends and holidays. Team members must adhere to appearance guidelines as defined by Encore based on an individual hotel or a representation of hotels in that city or area.

The above information on this description is not necessarily an exhaustive list of all responsibilities duties skills efforts requirements or working conditions associated with the job. While this is intended to be an accurate reflection of the current job management reserves the right to revise the job or to require that other or different tasks be performed as assigned

Required Experience:

Director