Knowledge and Insights Lead Hybrid

About the role:

Were strengthening our organisations capability to learn improve and scale what works. As the Knowledge & Insights Lead you will design and deliver frameworks reviews and tools that embed effective knowledge management and support continuous improvement - enabling better service decisions and uplifting our enterprise-wide knowledge practices.

Note - This is a 12-month fixed term contract opportunity.

In this role you will generate meaningful knowledge and lessons insightsthat illuminate key enterprise-level risks issues and opportunities helping Sydney Water make informed evidence-based decisions that support our strategic outcomes.

You will also work collaboratively with stakeholders across the business to champion a culture of knowledge sharing continuous improvement lessons management and learningensuring insights translate into action and lasting organisational capability.

What youll do (Key Outcomes & Responsibilities)

• Develop insights and recommendations by undertaking data sourcing data preparation analysis design and visualisation to support continuous improvement lessons learned and evidence-based decision making.
• Source manipulateand draw meaningful insights from disparate datasets.
• Creative problem solving todefine and deliver innovative solutions to business problems.
• Work closely with business stakeholders to understand their key priorities and translate into data-driven approaches.
• Support the development of functional business requirements in user stories and epics acceptance criteria and document improved processes..
• Utilise analytical skills to identify areas for improvement and document pain points.
• Proactively identify opportunities to drive continuous improvement knowledge sharing and lessons management.

What youll bring (Skills & Experience)

Essential

• Framework design & delivery:Proven experience designing and rolling out enterprise-aligned frameworks (knowledge management and knowledge transfer) including current-state assessment roadmaps pilot planning endorsements and measurable outcomes.
• Strong skills in process modellingand business process design and document improved processes.
• Stakeholder engagement and User experience research:Ability to synthesise customer/stakeholder insights into practical improvements and clear recommendations.
• Data & reporting:Building actionable reports/dashboards; translating metrics into decisions; experience with Power BIand the M365stack.
• Stakeholder management:Skilled at stakeholder alignment communication planning and adoption tactics.
• Communication & enablement:Clear written and visual communication (infographics explainers Viva Engage posts); ability to run workshops and engagement activities.
• High level experience in coaching and influencingin the adoption and capability uplift.
• Collaboration & influence:Comfortable embedding in cross-functional teams; builds trust; navigates enterprise governance and standards.

Desirable

• Certifications in Business Analysis orKnowledge Management.
• Familiarity with SharePointinformation architecture and content design.
• Exposure to lessons management frameworks.
• Continuous improvement mindset.
• Process mapping:Experience with business process inventories gap analyses mapping standards/levels; familiarity with Signavio.

Experience level

• Typically 5 yearsin Knowledge/Insights Business Improvement or related roles within complex multi-stakeholder environments.

Closing date: Monday 02 March 2026 11:59pm AEST.

Please advise if you require any adjustments to actively participate in the application and recruitment process. Please contact for any further information.

Dive into Our Great Benefits!

• Competitive Compensation:Well ensure that your skills and contributions are valued and rewarded appropriately.
• Hybrid Work Environment:We offer a hybrid work model that balances remote work and office collaboration supporting our teams productivity and well-being.
• Continuous Professional Growth:We will invest in your career with leadership and development programs to propel your success.
• 24/7 Wellbeing Support:Access for you and your family to free and confidential mental health and general health support through our EAP portal.
• Discounted Private Health Insurance:Unlock affordable access to top-tier health coverage with our discounted insurance plans.
• Family First:Prioritise your family with up to 18 weeks of fully paid parental leave and a generous childcare allowance.
• Fitness Passport:Achieve your physical fitness goals using our Fitness Passport granting you access to a multitude of gyms and pools across NSW.
• Novated Leasing:Get in the drivers seat of your financial future with our novated lease options.

Working at Sydney Water

We welcome and encourage applications from diverse backgrounds including First Nations people LGBTQIA people with disability people with caring responsibilities people from culturally and linguistically diverse backgrounds and veterans.

As part of the application process Sydney Water will be collecting your personal information to assess your suitability for the role. We will also use your personal information to establish a LiveHire talent profile in our Talent Community.

Your personal information will be collected in accordance with LiveHiresTermsand Sydney WatersPrivacy Collection Statement Job Application.Please note as part of the application process you will be asked to undergo background checks which includes a criminal history check.