Lead Ombudsman, Superannuation

About the opportunity 

Board-appointed role 5-year renewable term 

Reporting to the Deputy Chief Ombudsman as Lead Ombudsman Superannuation this is a fantastic opportunity to lead AFCAs superannuation jurisdiction ensuring fair independent and consistent decisions on complex superannuation complaints between consumers and financial firms. 

This role requires extensive technical legal and executive experience and a person who is value-led and purpose driven.  The successful candidate will shape AFCAs technical dispute resolution policy guide and influence good superannuation industry practice and develop and communicate AFCAs approach to prevent future disputes. 

As the face of AFCA in the superannuation sector you will engage at a senior executive level with consumers trustees insurers peak body associations regulators government and other stakeholders to champion effective dispute resolution and financial fairness. 

To learn more about AFCAs Superannuation complaints handling visit  :

About you 

To be successful in this role you will need: 

• Distinguished legal credentials and extensive expertise in superannuation law and practice  

• Proven executive-level judgment operating independently with full accountability for complex outcomes  

• Strategic thinking and analytical acumen with the ability to distil intricate legal concepts into clear actionable guidance  

• Influential communication and negotiation skills engaging confidently with senior stakeholders across industry and community  

• Visionary leadership and consultative approach fostering collaboration and driving best practice  

• Unwavering independence and impartiality ensuring integrity in decision-making  

• Deep knowledge of financial services law regulation and industry standards 

Additional Information :

Benefits of Working at AFCA

• BOSS Best Places to Work 2024 credited for its culture engagement and flexible working arrangements. 
• Most Inclusive Workplace 2024 Australian HR Institute (AHRI) Awards. 
• Employer of Choice Public Sector and NFP Australian HR Awards 2023 
• Bronze AWEI Accreditation 2024 Recognised for LGBTQ workplace inclusion. 
• Accredited Family Friendly Workplace Supporting work-life balance and inclusivity. 

• Hybrid working Flexible arrangements with state-of-the-art offices designed for collaboration and wellbeing. 
• Inclusive leave options Flexible public holidays 20 weeks paid parental leave gender affirmation leave womens health leave and paid time off over Christmas. 
• Financial benefits Not-for-profit salary packaging to boost take-home pay. 

• Locations A team of over 1200 dedicated professionals based in modern Melbourne and Sydney CBD offices. 

To apply 

If youre passionate about fairness and believe your skills align with this role we encourage you to applyeven if you dont meet every single criterion. 

We welcome applications from people of all backgrounds cultures abilities sexual orientations and gender identities. If you require any accessibility support during the recruitment process please reach out to our team at  

To apply please submit your resume and cover letter explaining why you think youd be a great fit for this role.  

AFCA is a 2025 Circle Back Initiative Employer - we are committed to responding to every applicant.  

Remote Work :

No

Employment Type :

Full-time