Head of Service Management, Consumer
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Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Create your best future and join Westpac as our Head of Service Management for the Consumer Bank.
As Head of Service Management (Consumer Bank) youll be accountable for the stability resilience and performance of some of Westpacs most critical customerfacing platforms. This is a senior leadership role with a clear mandate: ensure our applications perform reliably today while building the service capability that prevents incidents tomorrow.
Youll lead endtoend technology service management across the Consumer domain with a strong emphasis on application support production readiness and proactive risk reduction. Your focus will be on anticipating issues before customers feel them strengthening services through disciplined change deep application insight automation and datadriven decisionmaking.
Operating in a highly regulated environment youll ensure services meet compliance recoverability and resilience requirements while maintaining pace with strategic change. Youll partner closely with CIOs engineering leaders risk teams and external providers to deliver stable outcomes at scale even as complexity increases.
Youll lead a highly engaged customercentric team that is continually lifting its technical capability. Together youll embed proactive and predictive service management disciplines drawing on SRE practices AI machine learning and automation to reduce customer impact and shift the operating model from reactive to preventative.
This is a role for a leader who understands that excellence in run is foundational to growth and who brings clarity judgement and calm when it matters most.
- Senior technology leadership experience in a large complex regulated organisation with digital channels preferably banking
- Deep expertise in application support and enterprise service management including strong ITIL execution at scale
- Proven experience improving service resilience and shifting operating models toward proactive and predictive outcomes
- Experience in managing a high performing team in a continuous improvement environment
- Strong financial and commercial acumen with experience managing and optimising significant operational budgets
- Credible executive presence with the ability to lead through complexity influence senior stakeholders and manage highimpact incidents
- Special offers on banking products and discounts from top brands including generous employee-only mortgage rates!
- Flexible work arrangements to help you achieve a greater work/life balance and a variety of leave options including Culture Lifestyle and Wellbeing leave.
- Tailored learning and development opportunities to help your grow your career within the bank.
- Lots of opportunities to give back to the Community by getting involved in our many volunteering initiatives.
Required Experience:
Director
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About Company
Westpac has a long and proud history as Australia's first and oldest bank. It was established in 1817 as the Bank of New South Wales under a charter of incorporation provided by Governor Lachlan Macquarie. In October 1982 it changed its name to Westpac Banking Corporation following th ... View more
