Customer Service Officer
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Job Location:
Monthly Salary:
Posted on:
7 hours ago
Vacancies:
1 Vacancy
Department:
Job Summary
Customer Support Officer
6 Month Fixed Term Part-Time 3 days per week Perth On-site
Help Make Every Adventure Possible
At Sea to Summit we design gear that enables freedom in the outdoors. But great gear is only part of the story. Behind every order every warranty claim every product question theres a person who makes it easy.
That person could be you.
Were looking for someone who genuinely cares about people takes pride in getting the details right and enjoys solving problems in a fast-moving environment.
You dont just respond.
You resolve.
You improve.
You make things smoother for everyone.
Ideally worked Monday to Wednesday this part-time role offers a consistent schedule and time later in the week to recharge reset or head outdoors.
What This Role Is Really About
Youll be the connection point between our customers and our internal teams.
Some days that means helping a retailer get urgent stock out the door. Other days its guiding a customer to the right product for their next trip. Sometimes its untangling an invoice issue or improving a process so the same problem doesnt happen twice.
Youll:
Support B2B and B2C customers via phone and email
Keep domestic orders moving accurately and efficiently
Provide clear confident product guidance
Handle warranty enquiries with fairness and good judgement
Collaborate with Sales Operations Finance IT and Brand
Spot opportunities to improve systems and workflows
Identify sales opportunities when they naturally arise
Its varied. Its hands-on. And it matters.
Youll Do Well Here If You
Have experience in customer service and enjoy helping people
Communicate clearly and professionally
Stay organised even when things get busy
Look for solutions instead of stopping at problems
Build positive working relationships across teams
Are comfortable using systems and learning new ones
Take ownership of your work
Outdoor experience is welcome but not required.
Curiosity initiative and care are what count.
Additional Information :
Why Join Sea to Summit
Be part of a global team connected by a shared love of quality and innovation
Paid Volunteering Day Off
Ongoing learning and development
Employee Assistance Program
Were committed to building an inclusive workplace where people from all backgrounds feel welcome and valued. If youre excited about the role but dont meet every single requirement we still encourage you to apply.
Remote Work :
No
Employment Type :
Part-time
Key Skills
- Typing
- Data Entry
- Customer Service
- Basic Math
- Computer Skills
- Windows
- Banking
- Upselling
- Pricing
- Sanitation
- Cash Handling
- Stocking
About Company
Sea to Summit is an award-winning Australian brand in the outdoor industry. We design, manufacture, and distribute innovative, meticulously engineered outdoor equipment for adventures at every altitude.Sea to Summit was established in 1990. As an expanding global brand, we currently h ... View more
