Sales and Service Hub Team Leader
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Job Location:
Monthly Salary:
Posted on:
7 hours ago
Vacancies:
1 Vacancy
Job Summary
We are seeking a motivated and customer-focused team leader to provide leadership and direction to the sales and customer support team ensuring the delivery of a positive channel experience and effective resolution of customer issues.
Key responsibilities include:
Provide direction to sales and customer support team members to ensure a positive post service experience and prompt resolution of delivery or product issues and out bound calls to schedule customer deliveries
Manage escalated concerns as required ensuring prompt and effective resolution of customer issues
Ensure solvup cases and supplier claims are processed accurately for timely payment
Work collaboratively with Supply Chain Stores and Suppliers to identify and recommend process improvements which reduce error maximise efficiencies and enhance the customer experience
Work to established service levels by assigning resources and monitoring productivity and workflows to meet contact volumes and varying demands Ensure sales team members drive sales though the phone channel by utilising available resources to provide assistance and advice to customers based on CREATE sales model
Qualifications :
Preferred Experience/Qualifications:
Frontline customer service
Retail sales or administration
Microsoft Office suite
Additional Information :
If you are interested in this exciting opportunity with us please click apply and upload your CV. All applications are strictly confidential.
JB Hi-Fi Group is an equal opportunity employer committed to providing a work environment that promotes diversity and inclusion. If this opportunity excites you (even if you feel that you dont meet 100% of the criteria) please dont hesitate to apply!
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Cement Plant
- Account Payable
- Bidding
- Electrical Engineering
- Kpo
- Architecture
About Company
At JB Hi-Fi, we’re more than just one of Australia’s largest and most trusted retailers – our team is passionate, knowledgeable, and down-to-earth; we work hard and love what we do. We help people with better ways to live, learn, work, and play, offering the latest in technology, cons ... View more
