Partner Success Manager

Alpharetta, GA - USA

Monthly Salary: Not Disclosed

Posted on: 22 hours ago

Vacancies: 1 Vacancy

Job Summary

Position Description

Position: Partner Success Manager

Department: Partner Success

Location: Alpharetta Georgia or remote

Reports To: Director Partner Success

Job Scope and Accountabilities:

The Partner Success Manager is responsible for all aspects of ensuring the success of partner initiatives related to professional services including onboarding continuing education project support project monitoring and compliance with Kahua professional services standard methodology. The candidate must be proficient in Kahua and professional services methodology. The candidate must be capable of multi-tasking managing multiple initiatives at the same time tracking tasks performed by multiple internal and external (partner) teams is customer-focused and has attention to detail. The position is expected to continuously collaborate with peers partners and stakeholders and to use independent judgment problem solving and analytical skills in identifying and assessing process inefficiencies recommending improvements and delivering positive outcomes.

This role will report to the Director Partner Success and will coordinate activities across the Professional Services Partner Development and Sales departments. This role will also work collaboratively with Professionals Services Sales Partner Development Development and Senior Management to set priories and ensure successful enablement and growth within the Partner community. This position will be based in our Alpharetta office or remote based on resource location.

Key Responsibilities:

Assist in Onboarding of Partner Implementation resources
Provide partner implementation expertise to the Enablement team for existing and new training courses
Manage track and report upon project status resources timelines and deliverables for partner-led projects
Follow through on activities to ensure deadlines are achieved
Drive process improvement related to Kahua-partner engagements
Ensure professional services methodology and best practices are documented and adhered to
Collaborate to problem solve and identify potential solutions to challenges to deliver the best possible outcome
Coordinate activities between Professional Services Partner Development Development Sales and Support

Experience Required:

Minimum 2 years of Kahua experience required including implementation product management or equivalent experience within the company
Proficiency in MS Word Excel and PowerPoint to support documentation analysis and presentations
Familiarity with MS Project or similar scheduling software to effectively manage project timelines and resources
Minimum 4 years of experience in software technology or product management
Demonstrates expertise in both Kahua-specific and general project management or product management process
Minimum 2 years of Kahua implementation product management or equivalent experience within the company

Required Professional Qualifications:

Strong experience in IT software implementations
Relationship building skills
Manage and handle conflict
Strong decision-making skills and ability to solve complex problems
Ability to influence and motivate others to take action
Ability to independently research issues and make effective recommendations using critical thinking skills
Effective project management skills with ability to handle numerous tasks simultaneously while managing deadlines
Effective analytical ability and sound judgment to assess complex needs and troubleshoot performance or process issues
Strong and effective communicator both verbally and in writing
Strong orientation to customer service and demonstrated customer service skills
Ability to work with diverse populations
Ability to function independently and as a team member and consistently deliver quality outcomes

Education & Professional Experience:

Bachelors degree in Computer Science Information Technology Business Administration or Engineering. (Extensive relevant experience may be considered in lieu of one of the bachelors degrees listed)

Interpersonal & Business Skills:

Possesses strong IT software implementation experience coupled with relationship-building skills conflict management abilities and the ability to influence and motivate others to act
Exhibits strong decision-making skills critical thinking and effective problem-solving abilities independently researching issues and providing sound recommendations
Demonstrates effective project management multitasking and deadline management with strong analytical and judgment skills to assess complex needs and troubleshoot issues
Communicates effectively both verbally and in writing with a strong orientation to customer service and the ability to work with diverse populations
Consistently functions independently and as a team member delivering high-quality outcomes while managing customer expectations and project challenges

At Kahua we value a diverse inclusive workforce and we provide equal employment opportunities for all applicants and employees. All qualified applicants for employment will be considered without regard to an individuals race color sex gender identity gender expression religion age national origin or ancestry citizenship physical or mental disability medical condition family care status marital status domestic partner status sexual orientation genetic information military or veteran status or any other basis protected by federal state or local laws. If you are unable to submit your application because of incompatible assistive technology or a disability please contact us at .

Required Experience:

Manager

Position DescriptionPosition: Partner Success ManagerDepartment: Partner SuccessLocation: Alpharetta Georgia or remoteReports To: Director Partner SuccessJob Scope and Accountabilities:The Partner Success Manager is responsible for all aspects of ensuring the success of partner initiatives related t...