Customer Service Representative
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Job Location:
Johannesburg - South Africa
Monthly Salary:
Not Disclosed
Posted on:
20 hours ago
Vacancies:
1 Vacancy
Job Summary
Job Title:
Customer Service RepresentativeJob Description
Are you looking for an opportunity to advance your career in the Telecommunications sales andservice industry Now is your chance to shine with Concentrix in this exciting opportunity to join our dynamic team as a Customer Support Advisor working on an internationally innovative campaign with a salary of R9524.
Thisrole at Concentrix is a great match if you:
Minimum of 12 months Customer Service experience in a contact Centre (Essential)
Exposure to upselling/sales/retentions ( Advantageous)
Matric (Essential)
Ability to work shifts aligned to US business hours (Night shift)
Proficient in English verbal communication
Are self-motivated and highly responsible
Clear credit and criminal record
NB: After applying you will receive a link to your first Online Chat assessment. You must complete this assessment to proceed to the next steps in the process.
Whats in it for you
In this role we offer benefits that help you support your unique lifestyle:
A monthly salary of R9524 (including campaign & night-shift allowances) T&Cs apply
Fantastic Employee Assistance Programme (EAP)
Medical aid for the main member/Medical Insurance for the main member and two dependents
Subsidized transport
Provident/Pension Fund
What you will do in this role
Taking ownership of high-profile escalated cases from beginning to resolution
Manage work orders within business SLAs
Consistently applying agreed behavioural and compliance standards
Sharing knowledge and skills with other members of the team
Communicating new information that is relevant to the campaign to colleagues customers and managers
Developing and maintaining current knowledge of the campaign
Ensuring first contact resolution at all times
Protecting information security and taking responsibility for highlighting any issues that you are made aware of by using the correct processes
Providing excellent customer experiences at all times
Verifying and updating customer information
Proactively offer solutions to any issues or concerns that customers might face
With game-changers in over 70 different countries we celebrate our differences and embrace what makes you unique. Imagine being a part of a company that supports each others success and well-being giving you the tools and support you need to be the best version of yourself and embark on a career with endless possibilities.
Were expanding our Customer Service Representative team at Concentrix and we are seeking night owls to support a US campaign. Working from our bustling Braamfontein office youll be working on site between 2pm and 4am.
Are you ready to bring your skills experience and sense of urgency to a company that values your expertise Discover why over 550000 game-changers around the globe call Concentrix their employer of choice. Together we will achieve greatness and unlock unlimited possibilities. Apply today and let your career thrive!
Eligibility to work
In accordance with South African law only applicants who are legally authorised to work in the SA will be considered for this position and the appointment will be made in line with the companys EE Plan.
Disclaimer
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities duties and skills required of personnel working within this job title.
Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race color religion gender national origin age sexual orientation gender identity or expression protected veteran status disability status or any other legally protected characteristic.
#ConcentrixSA
Location:
ZAF Johannesburg - 33 Princess of Wales Street Parktown JohannesburgLanguage Requirements:
Time Type:
If you are a California resident by submitting your information you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents
Required Experience:
Unclear Seniority
Key Skills
- Typing
- Data Entry
- Customer Service
- Basic Math
- Computer Skills
- Windows
- Banking
- Upselling
- Pricing
- Sanitation
- Cash Handling
- Stocking
About Company
As a diverse, global organization, we provide customer engagement services for some of the world’s best brands. Every day, from more than 225 sites in 40 countries and across 6 continents, our staff deliver next-generation customer experience and help companies better connect with the ... View more
