Virtual Assistant (Operations & Customer Support)

Position: Virtual Assistant (Operations & Customer Support)

Work Hours coverage:

• Friday: 3pm-11pm EST - 8 hours
• Saturday: 10am-10pm EST --> 12 hours
• Sunday: 10am-10pm EST --> 12 hours
• Then depending on what you prefer which other day you work between Mon-Thurs

• For the customer support portion of the role (answering phones texts emails) we anticipate you receiving 3-5 calls a day 10 texts a day and 5 emails a day
• For the photo editing portion of the role we anticipate you editing 30 photos a day each of which should take <2 minutes to edit

Pay Range: 1000-1500USD/month(varies based on skill set and experience level)

Location of Search: Philippines/SA

Work Location: REMOTE

Type of Contract: Independent Contractor

Company/Client Overview:

Our client is an online marketplace for buying and selling equipment. We are looking for a reliable and detail-orientedVirtual Assistantto join our operations team. Your primary responsibility will be ensuring our marketplace listings are high-quality and secure by cleaning listing photos on the weekends. This is a critical role to prevent platform disintermediation and maintain the professional look of our brand. You will work closely with our existing full-time VA.

Duties and Responsibilities:

• Photo Content Moderation:Review and clean equipment listing photos uploaded by users. This involves removing identifiable objects names or logos (e.g. city department names on vehicles) to protect seller privacy and platform integrity.

• Listing Quality Control:Ensure all weekend listings meet brand standards before they go live.

• Operational Support:Partner with the existing operations team during the week (MondayWednesday or WednesdayFriday) to assist with administrative tasks photo editing backlogs or general data management.

• Customer Support (Potential):Depending on scope assisting with weekend customer inquiries and maintaining high responsiveness during Eastern Standard Time (EST) hours.

Requirements

Language requirement:Excellent English Communication Skills

Education:Bachelors Degree (ideally)

Experience:3 years of related experience in a Virtual Assistant Content Moderation or Administrative role.

• Technical Savvy:While professional photography experience is not required you must be comfortable using basic photo editing tools to remove text or objects from images.

• Reliability:Must be strictly available to work Saturdays and Sundays. We prioritize candidates who are highly responsive and maintain a strong work ethic while working remotely.

• Communication:Strong English proficiency (written and verbal). You will need to coordinate effectively with the US-based leadership team.

• Adaptability:Willingness to learn new tasks and take on additional administrative scope as the role evolves.

• familiarity with US BPO/remote work standards is a plus

• Experience with basic content creation or e-commerce marketplace operations preferred

Required Experience:

Junior IC