Customer Support Specialist
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Job Location:
Johannesburg - South Africa
Monthly Salary:
Not Disclosed
Posted on:
18 days ago
Vacancies:
1 Vacancy
Job Summary
Job Title: Customer Support Specialist
Type: Full-time Independent Contractor
Location: Remote
Work hours: Monday to Friday 8:00 AM 5:00 PM CST
Overview
We are seeking a Project Manager to oversee client-facing technology projects specifically within network services and phone system installations. This role requires someone who can act as the bridge between technical service providers and clients ensuring smooth execution clear communication and successful project delivery.
Key Responsibilities
Serve as a liaison between clients and technology service providers.
Manage and track projects related to network services and phone system installations.
Ensure timely updates and effective communication between all stakeholders.
Translate technical concepts and terminology into clear client-friendly language.
Monitor project milestones timelines and deliverables to ensure on-time completion.
Hard Skills Required
Strong proficiency with Microsoft Office 365 (Excel Word PowerPoint Outlook Teams).
Familiarity with telephony systems UCaaS and general project management practices.
Experience collaborating with technology service providers.
Soft Skills Required
Excellent communication skills with the ability to simplify and explain technical concepts.
Highly organized with the ability to manage multiple projects at once.
Problem-solving mindset with adaptability in a client-facing context.
Self-starter who works independently while maintaining accountability and transparency.
Required Experience:
IC
Key Skills
- Design Engineering
- Baan
- Customer Service
- Fund Management
- ABAP
- Elevator
About Company
Somewhere, formerly Support Shepherd. We find you amazing employees who cost 80% less than US equivalents, backed by our 6-month Perfect Hire Guarantee.
