Service Manager Commercial EC

Port Elizabeth - South Africa

Monthly Salary: Not Disclosed

Posted on: 23 hours ago

Vacancies: 1 Vacancy

Job Summary

MAIN PURPOSE OF JOB:

To ensure the successful and efficient management of the day to day operations of the Technical Service Downloading and Dealer Inspector departments as well as to drive and meet departmental targets.

QUALIFICATION & EXPERIENCE:

Grade 12 or equivalent
Minimum 5 years Technical Management experience
Extensive knowledge of alarm systems
Customer Service experience
People Management experience

JOB REQUIREMENTS & OTHER ATTRIBUTES:

Valid Drivers Licence
Computer literate (MS Office Listener Outlook Internet
Knowledge of Listener advantageous
PSIRA Registered (Grade A)
Conversant in SAIDSA requirement

DUTIES:

Monitor and management technicians and vehicles by conducting spot checks
Liaise with FLMs on client and staff issues
Manage Health and Safety and injuries on duties
Check that EHS toolbox talks are completed
Identify Training and development needs among staff and coach accordingly
Work closely with the staff members to identify and solve queries
Deal with escalated client queries
Monitor the number of queries received by the Service Department
Follow up on client queries
Follow up on Hello Peter complaints
Supply feedback and action plans on the customer sat system
Monitor all Listener notes sent to Field Line Managers
Co-ordinate reports from FLMs
Complete weekly figures for management
Compile weekly TMOR report for Head Office
Complete weekly vehicle report for transport
Complete weekly Red/ Green flag report
Monitor the late service call report on a weekly basis
Monitor and draw reports on the SMS facility
Monitor the fuel consumption on a weekly basis
Monitor and management staff mobile accounts
Liaise with NKA office regarding any urgent queries
Order and manage uniforms for technical staff
Liaise with uniform suppliers
All OHS compliance and safety files completions and sign off.
Support in all admin duties.
Technical assistance and management.
Infield support and training for technicians.
Attend to service calls and complaints.
Day to day management of team.
Tool register completion and inspection.
Accommodation and traveling planning for team.
Staff discipline and hearings.
Site inspections and tender briefing with site risk assessments.
Project management and completion sign off.
Stock movement.
Stock order and receipt of POs.
Warehouse stock logistics.
MOS and budget management.
Leave processing.
Feedback and report to executive and CEO.
Courtierly KPI checks on all staff
Standby rosters and month end standby and KPI for team.
Vehicle checks and verifications for Areas.
Stock and tool checks for all employees.
High risk site monitoring and assistance.
Interdepartmental relations.
New business development.

INTERNAL CLIENTS:

Accounts
Call centre
Customer Services
CAD
Operations
Control
HR

EXTERNAL CLIENTS:

Clients
Suppliers
Sub contractors

We reserve the right not to make an appointment to any advertised position. Whilst preference is given to existing employees at all times and the choice made is purely on merit Historically Disadvantaged Candidates and Black Female Candidates are encouraged and supported in the FSG team.

Fidelity Services Group (Pty) Ltd supports global fair practice and business ethics on continuous development of our human capital as the key resource to our success in the markets in which we participate.

Should you not be contacted regarding this position within 10 working days from the closing date please regard your application as unsuccessful.

Required Experience:

Manager

MAIN PURPOSE OF JOB: To ensure the successful and efficient management of the day to day operations of the Technical Service Downloading and Dealer Inspector departments as well as to drive and meet departmental targets.QUALIFICATION & EXPERIENCE:Grade 12 or equivalentMinimum 5 years Technical Manag...

MAIN PURPOSE OF JOB:

To ensure the successful and efficient management of the day to day operations of the Technical Service Downloading and Dealer Inspector departments as well as to drive and meet departmental targets.

QUALIFICATION & EXPERIENCE:

Grade 12 or equivalent
Minimum 5 years Technical Management experience
Extensive knowledge of alarm systems
Customer Service experience
People Management experience

JOB REQUIREMENTS & OTHER ATTRIBUTES:

Valid Drivers Licence
Computer literate (MS Office Listener Outlook Internet
Knowledge of Listener advantageous
PSIRA Registered (Grade A)
Conversant in SAIDSA requirement

DUTIES:

Monitor and management technicians and vehicles by conducting spot checks
Liaise with FLMs on client and staff issues
Manage Health and Safety and injuries on duties
Check that EHS toolbox talks are completed
Identify Training and development needs among staff and coach accordingly
Work closely with the staff members to identify and solve queries
Deal with escalated client queries
Monitor the number of queries received by the Service Department
Follow up on client queries
Follow up on Hello Peter complaints
Supply feedback and action plans on the customer sat system
Monitor all Listener notes sent to Field Line Managers
Co-ordinate reports from FLMs
Complete weekly figures for management
Compile weekly TMOR report for Head Office
Complete weekly vehicle report for transport
Complete weekly Red/ Green flag report
Monitor the late service call report on a weekly basis
Monitor and draw reports on the SMS facility
Monitor the fuel consumption on a weekly basis
Monitor and management staff mobile accounts
Liaise with NKA office regarding any urgent queries
Order and manage uniforms for technical staff
Liaise with uniform suppliers
All OHS compliance and safety files completions and sign off.
Support in all admin duties.
Technical assistance and management.
Infield support and training for technicians.
Attend to service calls and complaints.
Day to day management of team.
Tool register completion and inspection.
Accommodation and traveling planning for team.
Staff discipline and hearings.
Site inspections and tender briefing with site risk assessments.
Project management and completion sign off.
Stock movement.
Stock order and receipt of POs.
Warehouse stock logistics.
MOS and budget management.
Leave processing.
Feedback and report to executive and CEO.
Courtierly KPI checks on all staff
Standby rosters and month end standby and KPI for team.
Vehicle checks and verifications for Areas.
Stock and tool checks for all employees.
High risk site monitoring and assistance.
Interdepartmental relations.
New business development.