Reservations Sales Agent

Delivering a Five-Star Experience Every Step of the Way

We are seeking a motivated and sales-driven Reservation Sales Agent to support hotel performance and create exceptional first impressions for our this role you will drive revenue performance while delivering an exceptional first impression ensuring every guests journey begins with professionalism warmth and efficiency.

Key Responsibilities

• Drive revenue through upselling and cross-selling to enhance guest experiences and optimise hotel performance
• Respond to phone calls and emails with professionalism delivering personalised and efficient service
• Accurately process guest reservations and maintain information with attention to detail
• Handle guest enquiries and concerns with courtesy and professionalism ensuring positive resolutions
• Monitor rates and promotions to capitalise on all sales opportunities

Join us and become a Heartist delivering service from the heart while making a real impact on both our guests and the hotels success!

Qualifications :

We are looking for candidates who are passionate about growth and development and who are committed to making a meaningful impact within our team. If youre driven to elevate the guest experience and contribute to the success of a premier 5-star hotel we want to hear from succeed in this role you will bring:

• 12 years experience in a Front Office or Reservations position
• Proficiency in Microsoft Office with Opera Cloud experience highly regarded
• A genuine service mindset with exceptional attention to detail
• The confidence to work independently take initiative and thrive in a fast-paced environment
• Strong verbal and written communication skills allowing you to connect with guests and colleagues alike
• Flexibility to work a rotating roster including weekends and public holidays

If you believe hospitality is more than a job its about creating meaningful connections this is your opportunity to grow your career as part of a global community of Heartists.

Additional Information :

Why work for Accor

Accor is one of the largest global hospitality businesses with over 5400 Hotels across 110 countries the career development opportunities are endless.

Benefits Your Way

• Access to global accommodation and F&B discounts
• #LearnYourWay with a sophisticated modern training platform which offers a constantly expanding database of free industry focused training.
• Recognition of service anniversaries and Accor Tenure Milestones.

Our Commitment to Diversity & Inclusion.

• We are an inclusive employer and our ambition is to attract recruit and develop diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process you are most welcome to let us know.

Remote Work :

No

Employment Type :

Full-time