Reception Agent
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Job Location:
Monthly Salary:
Posted on:
22 hours ago
Vacancies:
1 Vacancy
Job Summary
Reception Agent
We are currently seeking dedicated and dynamic Casual & Part Time Guest Services Agents to join our team support our Front Desk Team and help ensure guest requirements are always met with delivery of exceptional service.
What is in it for you:
* Employee benefit card offering discounted rates at Accor worldwide
* Learning programs through our Academies
* Opportunity to develop your talent and grow within your property and across the world!
* Ability to make a difference through our Corporate Social Responsibility activities
What you will be doing/ Key Responsibilities:
- Provide passionate knowledgeable and friendly service
- Assist guests with all enquiries and complaints and provide accurate information to guests
- Check guests in and out of the Property accurately and in a timely manner
- Take reservations as required
- Answer all telephone calls in a professional manner
- Reconcile cashier floats transactions and alterations to accounts collect payment of accounts and issue receipts accordingly
- Ensure all guest details are fully updated on PMS system to ensure information is correct
- Ensure special requests are actioned appropriately and promptly
- Maintain the cleanliness and the presentation of the front desk at all times
- Ensure relevant information is communicated between departments
Qualifications :
Your experience and skills include:
Service focused personality is essential
Additional Information :
To be successful in this role you will have:
- The ability to work a flexible 7-day roster.
- Exemplary written and verbal communication skills
- Well-presented with a natural ability to build rapport both in person and over the telephone
- Strong focus and passion for hotel operations
- Ability to deliver excellent customer service
- Self-motivated with positive and professional attitude
- Proven ability to manage time multi-task work under pressure and think on your feet
- Strong personal integrity
Remote Work :
No
Employment Type :
Casual
Key Skills
- In House Legal
- Deputy
- Adobe Photoshop
- Import & Export
- Cosmetics
About Company
As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a com ... View more
