Guest Services Agent
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Job Location:
Monthly Salary:
Posted on:
12 hours ago
Vacancies:
1 Vacancy
Job Summary
What you will be doing/ Key Responsibilities:
- Provide passionate knowledgeable and friendly service
- Assist guests with all enquiries and complaints and provide accurate information to guests
- Check guests in and out of the Property accurately and in a timely manner
- Take reservations as required in the absence of the Reservations Manager
- Answer all telephone calls in a professional manner
- Reconcile cashier floats transactions and alterations to accounts collect payment of accounts and issue receipts accordingly
- Ensure all guest details are fully updated on PMS system to ensure information is correct
- Ensure special requests are actioned appropriately and promptly
- Maintain the cleanliness and the presentation of the front desk at all times
- Ensure relevant information is communicated between departments
- Ensure that all Loyalty members are acknowledged and receive their benefits
Qualifications :
To be successful in this role you will have:
- The ability to work a flexible 7-day roster.
- Exemplary written and verbal communication skills
- Well-presented with a natural ability to build rapport both in person and over the telephone
- Strong focus and passion for hotel operations
- Ability to deliver excellent customer service
- Self-motivated with positive and professional attitude
- Proven ability to manage time multi-task work under pressure and think on your feet
- Strong personal integrity
Additional Information :
Benefits/ Whats in it for you
- ALL Heartist Employee benefit card offering discounted accommodation food and beverage at Accor properties worldwide.
- Complimentary Duty Meal
- Mental health and well-being support initiatives including Access to our Employee Assistance Program.
If you are passionate about the hospitality industry meet the above criteria and are eager to contribute to an evolving hotel we want to hear from you!
The Sydney Boulevard Hotel is an unbranded property Managed by Accor.
Only candidates who have work rights will be considered.
Must have a valid NSW RSA.
Must be willing to undergo a police check.
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Restaurant Experience
- Customer Service
- Hotel Experience
- Taleo
- Hospitality Experience
- Cashiering
- Food Safety Experience
- Guest Relations Experience
- Animal Handling
- Front Desk
- Guest Services
- Phone Etiquette
About Company
As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a com ... View more
