Customer Service Executive

Subang Jaya - Malaysia

Monthly Salary: Not Disclosed

Posted on: 10 hours ago

Vacancies: 1 Vacancy

Job Summary

Job Overview

We are seeking enthusiastic and customer-oriented individuals to join our team as Customer Service this role you will handle customer inquiries via calls chats and emails and provide accurate information regarding mobile services. Fresh graduates with strong communication skills are encouraged to apply.

What Will You Do::

Handle inbound customer calls chats and email related to mobile services
Assist customers with inquiries on plans reloads promotions account status and general service support
Resolve customer issues efficiently while maintaining professionalism
Escalate complex cases to the relevant department when necessary
Accurately update customer information and case details in the system
Ensure high levels of customer satisfaction through quality service delivery
Perform administrative tasks as assigned

What Makes You A Good Fit:

Minimum SPM qualification or equivalent
Open to fresh graduates and candidates with customer support experience
Good communication skills in Malay and English
Strong interpersonal and problem-solving skills
Ability to multitask and work in a fast-paced environment
Willing to work on a rotational shift (no night shift is required)

What We Offer:

KPI Allowance
Paid Overtime (as required)
Replacement leave provided for public holidays
Annual leaves and medical leaves

Job Overview We are seeking enthusiastic and customer-oriented individuals to join our team as Customer Service this role you will handle customer inquiries via calls chats and emails and provide accurate information regarding mobile services. Fresh graduates with strong communication skills are en...