Technical Support Engineer

The Technical Support Engineer is the local technical expert for TOMRAs reverse vending products.

You will be a key stakeholder between our partners customers technicians and system users. This role will act as the conduit between TOMRA Collection Australia (TCA) and TOMRAs global head office in Norway.

Multiple roles are available with experience ranging from recent graduate to experienced mechanical/ electrical engineers. 

Your mechanical/ electrical skills along with an analytic mindset will be of great value to the team while you fulfill some of these daily tasks:

• Build a comprehensive understanding of the TOMRAs product portfolio
• Analyse data gathered from report and follow up on installed machines according to SLAs
• Suggest develop test and implement performance improving actions
• Act as the escalation point for technical queries or requests regarding TOMRAs various RVMs and resolve technical issues that may arise
• Perform software and hardware testing
• Create and maintain training material and product documentation
• Deliver training to Technicians other Field Teams and Service Centre Operators
• Develop market-specific solutions for equipment/RVMs
• Provide support to various projects in TCA
• Support machine installation and deployment processes
• Implement performance improving actions across TCAs RVM portfolio

Qualifications :

To be a successful Technical Support Engineer you will have:

• Engineering Degree majoring in Mechatronics Mechanical or Electrical preferred
• Strong data analysis capabilities
• Strong ability to communicate clearly with both internal and external stakeholders
• Solution and result driven
• Ability to learn and adapt new concepts
• Previous hands-on or field experience is preferred
• Proven experience developing products or system improvements

Additional Information :

Whats in it for you

• Be part of a purpose-driven organisation making a real impact on sustainability.
• Work with passionate collaborative teams in a supportive environment.
• Be a part of doing great things for the planet and communities!

Does this sound like you! If so we would love to hear from you!

Find out more about TOMRA at: Facebook Instagram X and LinkedIn 

Remote Work :

No

Employment Type :

Full-time