Technical Product Owner Service Management

• Align Qantas technology strategy with business goals guiding highperforming teams to deliver secure resilient ServiceNowenabled outcomes. 
• Lead the Service Management / ServiceNow technology roadmap driving continuous improvement and uplifting service performance across Qantas technology landscape. 
• Full-time permanent role based at our Head Office in Mascot 

At Qantas we represent Australia to the world. Our diverse country is known for its unique spirit mateship and a can-do attitude. Together were strong and resilient and we work hard to make sure were always at our best. 

The Technical Product Owner - Service Management is accountable for aligning product delivery plans to enable the business to achieve their objectives & strategic outcomes from concept through to operations. They guide and mentor cross-functional squads and vendors to ensure features are delivered to commitments and the products meet their service levels and are secure and resilient by design. 

The Technical Product Owner - Service Management acts as a true business partner and senior IT leader combining program management capability with a strong service delivery mindset. The role is responsible for continuous improvement uplifting service performance and fostering innovation. This position oversees the quality of service and operational stability across the technology landscape including IT risk and compliance management and contributes to ongoing service management strategies and enhancements. A strong background in ServiceNow and Service Management is essential with experience across ServiceNow CMDB DesignRun processes Change Management and Service Desk operations delivery.  

Youll have: 

• 710 years delivery experience as a senior IT Business Partner and IT Manager overseeing a portfolio of businessfacing applications. 
• Expert stakeholder management and influencing capability across business technology vendor and executive functions. 
• Strong peopleleadership skills and experience embedding a culture of continuous improvement. 
• Ability to provide technical and commercial thought leadership across plan build and run functions with the capability to manage a complex and continuously evolving technology landscape. 
• Ability to apply analytical and criticalthinking skills to solve or lead the solving of highly complex strategic problems at scale. 
• Able to work crossfunctionally and align businessunit processes with enterprisewide processes. 
• Extensive handson experience with ServiceNow and Service Management including CMDB architecture governance and dataquality management. 
• Strong capability across Technology Asset Management (TAM) and DesignRun processes covering service design transition and operations. 
• Proven expertise in Change Management and Service Desk operations including workflow optimisation and incident/problem management. 
• Ability to drive ServiceNow platform maturity ensuring adoption of bestpractice frameworks and maximising platform value for the business. 

Why Qantas 

If youre successful in your application youll join a team where creativity and passion are encouraged. Our people come together to allow us to dream big and deliver successfully. 

There are many different opportunities across our team which means youll be able to grow both personally and professionally at Qantas. Your development is a priority for us so that you can maintain the high standards our customers have come to expect and can continue to develop over time. Youll be supported from day 1 with on the job training and coaching as well as our formal training opportunities. While you may start in this role we have got a great track record of supporting our people to take their career in so many different directions the destinations are endless. 

The Qantas employee benefits program offers amazing benefits that extend well beyond travel. 

• We love to travel:Enjoy discounted air travel within Australia and across the globe both for you and your family and friends as well as exclusive deals on accommodation and holidays. 
• We have flexible leave options:Make use of leave and flexible working opportunities including 18 weeks paid parental leave and additional purchased leave options. 
• Well give you access to thousands of rewards:Through our partnerships we can offer you discounts across shopping food and wine insurance health and wellbeing leisure and can also take advantage of our salary packaging for everything from motor vehicles to electronic devices. 
• Well support your wellbeing:Whether its learning to better support your own and others mental health our interactive wellbeing app or your very own tailored nutrition plan. 

Qantas is an equal opportunity employer so by coming to work for us youll be part of an organisation that encourages diversity supports charities and environmental initiatives. We encourage Aboriginal and Torres Strait Islander and people of all backgrounds to apply. 

Be a part of something special and play your part in the Qantas story get in touch today.

Applications will close by the 2nd March 2026

Remote Work :

No

Employment Type :

Full-time