Technical Product Owner Customer Recovery and Disruptions

• Join our Airline Technology team and work within a diverse application product portfolio
• Challenge to innovate and drive change through technology for our customers and our staff
• Permanent role at our Head Office in Mascot

At Qantas we represent Australia to the world. Our diverse country is known for its unique spirit mateship and a can-do attitude. Together were strong and resilient and we work hard to make sure were always at our best.

The Technical Product Owner - Customer Recovery and Disruptions partners closely with senior business stakeholders to provide a single point of accountability across the technology lifecycle of Plan Build and Run for the Customer Recovery and Disruptions products and business capabilities as well as their underlying platforms and technology components.

With Technology undertaking an ambitious 5 year strategic plan the Technical Product Owner will play an essential role in developing and driving the roadmaps that will underpin the business strategy. They are accountable for aligning product delivery plans to enable the business to achieve their objectives & strategic outcomes from concept through to operations. They manage and guide cross-functional squads and vendors to ensure features are delivered to commitments and the products meet their service levels and are secure and resilient by design.

The Technical Product Owner is a true business partner and Technology leader confident in communicating influencing and negotiating with both business stakeholders and purely technical team members. They will bring product delivery skills and a service delivery mindset with responsibility for managing a team onshore and a larger team virtually driving continuous improvement and innovation. The role will manage the quality of service and operational stability including IT risk and compliance management delivering service improvements and managing suppliers and extended delivery teams of contractors.

Youll have:

• Senior product ownership experience with endtoend accountability across product delivery implementation and run.
• 3 years in implementation and project delivery roles.
• 7-10 years experience as a senior IT business partner and/or IT manager accountable for a portfolio of business-facing operational applications.
• Expert stakeholder management skills across both business and technical functions establishing trusted relationships.
• Confident in understanding technical architectures and documentation and effectively communicate with both business and technical stakeholders.
• Solid experience in operational service management and service improvement.
• Proven ability to apply analytical and critical thinking skills to solve or lead the solving of strategic problems of high complexity on a large scale.
• Strong financial management commercial and business acumen.
• Strong people leadership skills and experience embedding a culture of continuous improvement.
• Experience managing suppliers negotiating contracts and running RFPs.
• Ability to provide technical and commercial thought leadership across plan build and run.

Why Qantas

If youre successful in your application youll join a team where creativity and passion are encouraged. Our people come together to allow us to dream big and deliver successfully.

There are many different opportunities across our team which means youll be able to grow both personally and professionally at Qantas. Your development is a priority for us so that you can maintain the high standards our customers have come to expect and can continue to develop over time. Youll be supported from day 1 with on the job training and coaching as well as our formal training opportunities. While you may start in this role weve got a great track record of supporting our people to take their career in so many different directions the destinations are endless.

The Qantas employee benefits program offers amazing benefits that extend well beyond travel.

• We love to travel:Enjoy discounted air travel within Australia and across the globe both for you and your family and friends as well as exclusive deals on accommodation and holidays.
• We have flexible leave options:Make use of leave and flexible working opportunities including 18 weeks paid parental leave and additional purchased leave options.
• Well give you access to thousands of rewards:Through our partnerships we can offer you discounts across shopping food and wine insurance health and
• wellbeing leisure and can also take advantage of our salary packaging for everything from motor vehicles to electronic devices.
• Well support your wellbeing:Whether its learning to better support your own and others mental health our interactive wellbeing app or your very own tailored nutrition plan.

Qantas is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion. By coming to work for us youll be part of an organisation that encourages diversity supports charities and environmental initiatives. We encourage Aboriginal and Torres Strait Islander and people of all backgrounds to apply. If you have any support or access requirements we encourage you to advise us at time of application. Your personal information will be kept confidential in compliance with relevant privacy legislation.

Please note: applications will only be considered for candidates who have the right to work in Australia / New Zealand without restriction or sponsorship.

Applications close: 02 March 2026

Remote Work :

No

Employment Type :

Full-time