Deal Desk Manager

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud the AI-powered Experience Orchestration platform organizations can accelerate growth by delivering empathetic personalized experiences at scale to drive customer loyalty workforce engagement efficiency and operational improvements.

We employ more than 6000 people across the globe who embrace empathy and cultivate collaboration to succeed. And while we offer great benefits and perks like larger tech companies our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.

The Deal Desk Manager will partner with Sales Leadership and regional Sales teams on low to medium-complexity sales transactions to provide strategic guidance and recommendations on deal pricing commercial structure and contract terms and conditions. The role is accountable for optimizing revenue bookings margin and cash outcomes in alignment with the Companys financial policies and strategic objectives.

This role provides deep exposure to pricing strategy sales execution negotiations commercial governance and deal financials and plays a key role in enabling effective and scalable deal execution across the sales organization.

Key Responsibilities

The primary responsibilities for this role include (but are not limited to):

• Partner with Sales Leadership and account teams to drive commercial strategy on medium to high-complexity deals providing guidance on pricing deal structure and contractual positioning

• Review approve and govern deal terms in Salesforce (SFDC) ensuring compliance with pricing policies approval frameworks and required documentation in quotes and contracts

• Lead the communication coordination and management of deal exceptions and approval processes with senior stakeholders

• Manage the planning and execution of contract negotiations acting as a primary liaison between Sales Legal Finance and the customer to progress negotiations and resolve open items

• Negotiate commercial and contractual terms with customers within approved authority levels and escalate as required

• Provide expert guidance to Sales on non-standard commercial constructs and contractual scenarios leveraging policy precedent and business judgment

• Contribute to the development and enhancement of pricing margin and deal review tools in partnership with Pricing Finance and Sales Operations

• Develop and maintain deep knowledge of Genesys products pricing models market dynamics and customer needs to influence commercial outcomes and deal strategy

• Support and drive operational and transformation initiatives related to Deal Desk effectiveness price realization and quote-to-cash process improvements in collaboration with Sales Operations Revenue Operations Billing Operations Legal Pricing Product Management and Customer Success Operations

• Act as a trusted commercial advisor to Sales and cross-functional partners on deal governance and commercial risk

Key Requirements

• Bachelors degree in Business Finance Economics or a related field

• Minimum 4 years of relevant professional experience in a SaaS environment including Deal Desk Sales Operations Field Finance Revenue Operations or a related commercial function

• Demonstrated experience supporting and negotiating small to medium complex sales transactions

• Working knowledge of software pricing discounting value positioning and revenue recognition fundamentals

• Advanced analytical and financial modeling skills

• Excellent written and verbal communication skills; experience presenting to senior stakeholders

• Deep working knowledge of Salesforce (SFDC) and Microsoft Office particularly Excel

• Proven ability to manage multiple complex transactions simultaneously and drive timely resolution of open issues

• Ability to operate under pressure while maintaining quality accuracy and sound judgment

• Strong experience working cross-functionally to develop collaborative scalable solutions

• Ability to apply business judgment and experience to make recommendations and decisions within defined authority

• Personable confident and highly collaborative with the ability to influence and build trust across Sales and cross-functional teams

If a Genesys employee referred you please use the link they sent you to apply.

About Genesys:

Genesys empowers more than 8000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core Genesys Cloud is the AI-Powered Experience Orchestration platform that connects people systems data and AI across the enterprise. As a result organizations can drive customer loyalty growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more visit.

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Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race color age religion sex sexual orientation gender identity or expressionmarital status domestic partner statusnational origin genetics disabilitymilitary andveteran status and other protected characteristics.

Please note that recruiters will never ask for sensitive personal or financial information during the application phase.