Introduction to the job

Operational Excellence (OE) is a core business strategy focused on consistently delivering highquality products and services while improving performance reliability and cost efficiency. The Operational Excellence Project Coordinator plays a critical role in driving continuous improvement across Customer Support (CS) operations with a strong focus on install base machine performance service quality and operational maturity.

This role leads crossfunctional and crossregional improvement initiatives aligned with HMI business priorities and organizational OKRs applying structured problemsolving methodologies and fostering a culture of collaboration transparency and continuous learning across worldwide CS teams.

Role and Responsibilities

As project Coordinator of HMI CS Operational Excellence this role is assigned to initiate and lead projects which support the success of CS operation to reach BL OKR target:

Operational Excellence & Continuous Improvement

• Initiate lead and deliver operational excellence and service quality improvement projects aligned with HMI business priorities and CS OKRs

• Translate install base machine performance data and OKRs into actionable operational improvement initiatives

• Drive continuous improvement across Safety Quality Delivery Cost dimensions

• Ensure sustainable implementation of improvement actions and standardization across operations

Project Leadership & Execution

• Own endtoend project leadership including problem definition scope planning execution followup and result validation

• Apply structured problemsolving methodologies such as Lean Six Sigma Total Quality Management (TQM) and root cause analysis into stakeholder communication

• Facilitate meetings or workshops deepdive analyses and crossregional and functional alignment sessions to drive factbased decision and conclusion

• Monitor progress against milestones and ensure closedloop followup on agreed actions and timeline

Quality Assurance & Root Cause Analysis

• Initiate and lead root cause analysis with key stakeholders to address service quality and operational performance issues

• Define align and track corrective and preventive actions to improve operational quality assurance

• Strengthen feedback loops between CS team engineering team and quality team to achieve zero repeat and first time right

CrossFunctional & CrossRegional Collaboration

• Collaborate closely with WW CS teams to align improvement initiatives co-share best practices to further drive for comprehensive conclusion and follow-up

• Act as a bridge between technical experts operations and cross-functional stakeholders to ensure clear communication execution and closure

Culture & Capability Building

• Support the development of a continuous improvement mindset across CS operations

• Encourage open communication teamwork and datadriven decisionmaking

• Contribute to the maturity of Operational Excellence practices within the organization

Education and Experience

• Master degree in technical science (Physics Mechatronics Electronics Chemistry Aerospace Engineering Process technology etc.) or equivalent experience is desired.
• Quality excellence principles and awareness
• 1-2 years Project management role. Preferable within customer service and operations
• Exposure to operational excellence continuous improvement or service quality initiatives is an advantage

Skills

Working at the cutting edge of tech youll always have new challenges and new problems to solve and working together is the only way to do that. You wont work as solo. Instead youll be part of a creative dynamic work environment where youll collaborate with supportive colleagues. There is always space for creative and unique points of view. Youll have the flexibility and trust to choose how best to tackle tasks and solve problems. To thrive in this job we expect you hold core competencies with:

• Strong analytical logical and judgment skills
• Structured problemsolving and root cause analysis capability
• Stakeholder management across functions and regions
• Ability to manage complexity and ambiguity in a hightech environment

Personal Attributes:

• Proactive ambitious and enthusiastic with a strong initiating mindset
• Cando attitude with a strong sense of ownership and accountability
• Customeroriented and qualitydriven
• Stressresistant and able to perform effectively under pressure

Communication & Collaboration:

• Excellent interpersonal skills able to relate well to colleagues and customers
• Effective communicator in English both written and spoken
• Comfortable working in a collaborative multicultural and global team environment

Inclusion and diversity

ASML is an Equal Opportunity Employer that values and respects the importance of a diverse and inclusive workforce. It is the policy of the company to recruit hire train and promote persons in all job titles without regard to race color religion sex age national origin veteran status disability sexual orientation or gender identity. We recognize that inclusion and diversity is a driving force in the success of our company.

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