Director – AHM Inside Sales

About CAMP Systems:
At CAMP Systems we are the trusted leader in aircraft compliance and health management proudly serving the global business aviation industry. With over 20000 aircraft and 33000 engines supported on our cutting-edge platforms and partnerships with more than 1300 maintenance facilities and parts suppliers worldwide were shaping the future of aviation technology. Since our founding in 1968 weve grown to a dynamic team of 1600 employees across 14 locations globallyall united by a passion for innovation and excellence.

Our Mission & Vision:
We connect the aviation industry through smart technology to make flight safer and more efficient driving the future of aviation with intelligence and exceptional customer experiences.

Our Values & Excellence Mindset:
We are customer obsessed trust-driven owners of our work stronger together constantly curious and boldly innovative.

What You Will Experience In This Role:

CAMP Systems is seeking a strategic metrics-driven Director of Inside Sales to lead and scale our Account Management organization. This role owns the performance process excellence and revenue continuity of CAMP AHMs inbound subscription and ownership transfer motion supporting approximately 2000 annual corporate aircraft transactions and a high volume of customer inquiries. This leader will operate at the intersection of revenue operations and customer experience driving predictable execution accelerating cycle times and ensuring flawless subscription lifecycle management. The ideal candidate brings strong sales leadership instincts operational discipline and a proven ability to scale inside sales and account management teams in a SaaS environment.

What Youll Own:

Inside Sales & Account Management Leadership:

• Lead coach and scale the Inside Sales / Account Management team responsible for inbound subscriptions ownership transfers renewals and customer inquiries.
• Establish clear performance expectations accountability and operating cadence aligned to billings revenue and service-level targets.
• Serve as the senior escalation point for complex customer transactional and operational issues ensuring fast resolution and customer confidence.
• Partner closely with the VP of AHM Sales to align strategy execution and continuous performance improvement.

Revenue Operations & Process Excellence:

• Architect standardize and continuously optimize end-to-end workflows across subscription onboarding ownership transfers and account changes.
• Ensure operational consistency speed and data accuracy across core systems (HubSpot CRM Acumatica Case Management Dialpad).
• Define implement and enforce SLAs that support revenue protection customer satisfaction and internal alignment.
• Proactively identify friction points and lead cross-functional initiatives to remove them.

Data Metrics & Performance Management:

• Define and operationalize KPIs and dashboards covering pipeline flow conversion and win rates productivity turnaround time backlog case aging and phone utilization.
• Deliver executive-ready daily weekly and monthly reporting with clear insights trends and recommended actions.
• Use data to forecast capacity needs optimize staffing models and drive predictable outcomes.

Cross-Functional Leadership:

• Act as a key connector across Sales Customer Success Finance Product and IT to streamline the full subscription lifecycle.
• Ensure order processing ownership transfers and subscription records are executed accurately and on time.
• Partner with IT and Sales Operations to continuously enhance system functionality data integrity and automation.

What You Bring:

• 7 years of experience in inside sales account management or sales operations leadership with at least 3 years leading teams at scale.
• Demonstrated success building and running metrics-driven high-throughput sales or account management organizations.
• Deep experience with CRM and case management platforms (HubSpot Acumatica or comparable SaaS/ERP systems).
• Strong analytical and operational mindset with the ability to translate data into execution.
• Executive-level communication skills and comfort operating cross-functionally.
• Experience in SaaS subscription-based businesses or aviation technology strongly preferred.

Why This Role Matters:

This is a high-impact leadership role with direct influence on revenue continuity customer experience and operational scalability. As CAMP continues to grow this position will play a critical role in building a world-class inside sales and account management engine that supports long-term sustainable growth.

Why Work at CAMP

Join a culture where your ideas matter your impact is real and your growth is supported. Be part of a team reimagining the future of aviation.

CAMP is committed to creating a diverse environment and is proud to be an affirmative action and equal opportunity employer vets/disabled

CAMP is committed to providing access equal opportunity and reasonable accommodation for individuals with disabilities in employment its services programs and activities. To request reasonable accommodation please contact .

All qualified applicants will receive consideration for employment without regard to race color religion gender national origin age sexual orientation gender identity disability or protected veteran status EEO.

Required Experience:

Director