Help Desk Analyst II
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Job Location:
Houston, MS - USA
Monthly Salary:
Not Disclosed
Posted on:
17 hours ago
Vacancies:
1 Vacancy
Job Summary
This is a CONTRACT POSITION.
Your employment will be held by a third-party company of ENGIEs choosing. Any offered contract role will not constitute an offer for nor guarantee of future employment with ENGIE.
Duration:
- 6 months
Compensation:
- Pay Rate: $32.00
Location:
- Houston
What You Can Expect
- Responding to internal customers calling to report problems and resolving technical problems
- Utilize a customer service attitude and approach to providing assistance and solutions
- Coordinate with users to determine computing needs and order hardware as appropriate
- Prioritization of requests based on severity and commercial prioritization.
- Managing root cause analysis and preventive measures to ensure effective problem resolution
- Assuming ownership for critical problems with proactive communication and follow through to completion
- Maintaining accurate contact and alert lists for team and customer communications
- Assist in the development of help desk process and procedures for the support of help desk functions and team members
What Youll Bring
- Bachelors degree in business administration computer science information systems or a related field or equivalent combination of education and experience
- 3 years of experience servicing/supporting personal computers and networks
- Technical degree or certificates in computer hardware and network fields or equivalent work experience
- Knowledge of WAN connectivity issues
- Specific product experience required with the following: Windows10/11 Oracle all Microsoft Office 365 products remote access VPN basic networking
- Knowledge of standard desktop configuration processes help desk standard processes
- Experience supporting multi-tiered applications
- Previous experience supporting a call center population and/or providing desk side support desirable
Why ENGIE
At ENGIE every talent has a role to play in the adventure of the century. Make a difference and enjoy a fulfilling professional experience. Take on exciting challenges and build a career path that reflects who you are.
Join us and be part of the adventure!
ENGIE is proud to be an equal opportunity workplace and we are firmly committed to creating an inclusive workplace for all employees. We are committed to providing employees with a work environment free of discrimination and harassment. All qualified applicants will receive consideration for employment without regard to race color sex sexual orientation gender identity religion national origin disability veteran status or other legally protected status.
If you need assistance with this application or a reasonable accommodation due to a disability you may contact us at This email address is reserved for individuals with disabilities in need of assistance and is not a means of inquiry regarding positions or application status.
We are unable to sponsor or take over sponsorship of an employment visa for this role at any time.
The safety of our employees is our number one priority. All employees at ENGIE have both a duty and the authority to STOP WORK if unsafe acts are observed.
Required Experience:
IC
Key Skills
- user account
- Active Directory
- Customer Service
- Information Technology
- desk support
- End user
- Project Management
- Phone Calls
- service levels agreement
- Desk Staff
- Ltil
- Procedures
- Setup
- hardware
- Technical Support
About Company
We are ENGIE, a supplier of energy for homes and businesses, both in the UK and abroad. Our name might be new to you, but we've been around for quite a while. And in that time, we've achieved some pretty big things here in the UK
