Intermediate Help Desk Technician
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Job Location:
Fort Belvoir, VA - USA
Monthly Salary:
Not Disclosed
Posted on:
2 hours ago
Vacancies:
1 Vacancy
Job Summary
Intermediate Help Desk Technician
FedTec is looking for an Intermediate Help Desk Technician/System Administrator support . This role provides hands-on technical support across infrastructure systems and end-user environments ensuring seamless IT service delivery.
Location: Ft. Belvoir Virginia(Onsite)
Required Certifications: CompTIA SecurityCE
Clearance : Minimum of Active Secret
Primary Responsibilities
- Troubleshooting and providing technical support for Desktop computers printers and associate electronic devices
- Provide problem resolution and consultation services for local and remote users
- Document and report all trouble tickets utilizing Computer Associates (CA) Help Desk software
- Receive delegate manage respond to and resolve user service requests
- Create/manage workstation accounts in Active Directory
- Install/Configure software as required
- Image and configure new and existing workstations as required
- Support Life-Cycle Management - IOM workstations at multiple locations
Basic Qualifications
- 6 years of experience providing Tier 1 & Tier 2 IT Support Services troubleshooting both hardware and software issues in mixed environments that include workstations & laptops (SIPR NIPR) servers mobile devices perpherals and A/V equipment.
- Extensive working knowledge of: Active Directory Operating System (OS) delivery methods (SCCM etc.) Defense Enterprise Provisioning Online (DEPO) Tiered Help Desk Approach Work ticket tracking solutions (CA ticketing system and/or Remedy)
When You Join FedTec You Are Joining a Family! We take pride in our work and the true and transparent relationships we build with our employees and partners. Just as you would do for your own family we prioritize your safety health and happiness. That is why weve created the FedTec Total Well-Being program offering benefits like:
- Health & Wellness: Medical dental and vision plans with valuable features like Telehealth virtual care and resources to support your physical and mental well-being.
- Time to Recharge: Generous paid time off to relax and rejuvenate.
- Financial Security: 401(k) company-paid short- and long-term disability life insurance and additional voluntary coverage.
- Life & Family Support: Employee Assistance Program (EAP) Pet Insurance and Prepaid Legal services.
- Recognition & Growth: The FedTec Applause program rewards outstanding contributions while our Learning & Development programs support your career growth.
- Fitness & Wellness: The FedTec Fit Program includes an on-staff Fitness Coach personal and group training sessions company fitness challenges and ongoing wellness support.
Visit to learn more about who we are and where you can make an impact!
Commitment to Non-Discrimination
As an Equal Opportunity Employer we consider all qualified applicants without regard to disability protected veteran status or any other status protected by law. We are committed to a fair and inclusive workplace where advancement is based on merit skills and contributions.
If you feel that your qualifications talents and values align with our culture we welcome you to apply by submitting your resume today!
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