Help Desk Support

Hartford, CT - USA

Monthly Salary: Not Disclosed

Posted on: 2 hours ago

Vacancies: 1 Vacancy

Job Summary

Job Description

Must answer and address all incoming service calls and emails and route accordingly.
Keep well-documented up-to-date case notes on all tickets daily.
Ensure constant service ticket flow by escalating tickets that require higher-level assistance.
Provide first level of customer support and resolve issues or escalate as needed.
Ensure client support requests are well documented and triaged appropriately.
Must coordinate and work closely with the Help Desk Manager to service and provide training for our internal and external clientele.
Conduct timely triage and escalation in accordance with SLA requirements.
Engage with other service desk resources and escalate as needed to other technical teams

Job Description Must answer and address all incoming service calls and emails and route accordingly. Keep well-documented up-to-date case notes on all tickets daily. Ensure constant service ticket flow by escalating tickets that require higher-level assistance. Provide first level of customer suppo...