Client Experience Marketing Analyst II
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Job Location:
Atlanta, GA - USA
Monthly Salary:
Not Disclosed
Posted on:
2 hours ago
Vacancies:
1 Vacancy
Job Summary
Title: Hybrid Client Experience Marketing Analyst II
Pay Rate Range: $33.50 $38.50/hr. (DOE)
Employment Type: Contract
Assignment Duration: July 30 2026
Schedule: Part-time 20 hours per week
Work Arrangement: Hybrid 2 days onsite per week
Location: Atlanta GA OR Carmel IN
Job Code:
Job Overview
Tekberry is seeking a client-focused and analytically driven Client Experience Marketing Analyst II to support our client a leader in automotive and financial services. This role partners closely with Client Experience (CX) leadership to enhance the client journey through data-driven insights strategic initiatives and cross-functional collaboration.
The ideal candidate is highly analytical proactive and passionate about improving customer experiences. This role involves translating client feedback and operational data into actionable strategies supporting CX initiatives and driving continuous improvement across multiple brands.
Key Responsibilities
Client Experience Strategy & Insights
Support CX initiatives aligned with business goals and client outcomes across multiple brands
Analyze client feedback (CSAT/OSAT) call center data and operational metrics to identify trends and improvement opportunities
Conduct research competitive analysis and insight development to inform CX strategy
Support client journey mapping by identifying key touchpoints pain points and opportunities
CX Content & Project Execution
Develop client-facing and internal CX materials including communications education content and enablement tools
Assist in planning and executing client feedback sessions and advisory boards
Prepare reports and presentations that translate data into clear actionable insights
Support CX project execution ensuring timelines deliverables and quality standards are met
Cross-Functional Collaboration
Partner with Brand Product Marketing Sales Operations and other teams to ensure consistent CX strategy execution
Advocate for a client-first mindset in cross-functional discussions and decision-making
Communicate insights risks and opportunities to stakeholders at all levels
Project & Operational Support
Manage multiple CX initiatives simultaneously balancing short-term tasks and long-term projects
Track project timelines budgets and deliverables
Coordinate with agency partners and internal stakeholders
Maintain organized project documentation and reporting structures
Performance & Optimization
Monitor CX KPIs and performance metrics
Identify and recommend improvements to enhance client experience and operational efficiency
Support continuous improvement initiatives across CX programs
Required Qualifications
Bachelors degree in Marketing Business Communications or related field (or equivalent experience)
3 years of experience in client experience marketing insights or related role
Strong analytical skills with ability to translate data into actionable insights
Experience with data reporting dashboards and performance analysis
Strong organizational and time management skills in a fast-paced environment
Excellent written and verbal communication skills
Preferred Qualifications
Experience in B2B environments
Experience with CX/VOC platforms (e.g. Qualtrics Medallia Salesforce)
Background in automotive financial services or related industries
Experience supporting client journey mapping or CX strategy initiatives
Familiarity with project management tools and cross-functional program coordination
Work Environment
Hybrid role requiring 2 days onsite per week in either Atlanta GA or Carmel IN. This is a part-time position (20 hours/week) supporting a fast-paced collaborative CX team focused on improving client experiences across multiple brands.
We are looking for proactive detail-oriented professionals who are passionate about delivering exceptional client experiences. Tekberry offers a $100 referral bonus!
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