Technical Service Representative

Company:

Number of Openings:

Worker Type:

Position Overview:

Job Description:

Major Job Functions:

• Based on technical audits of the machine the TSR will make recommendations to the customer on what components will need to be changed.
• Support troubleshooting efforts to resolve shovel downtime as quickly as possible.
• Minimize downtime and maintain production requirements as scheduled.
• Responsible for scheduling customer visits setting agendas and writing reports.
• Send technical analysis to the customers and provide the customer with recommended service options.
• Liaison with Finning Parts Department to have the necessary parts delivered to the Mining customers.
• Must develop and maintain open lines of communication with all supportive departments.

Accountability:

• Ensure analysis and maintenance/repair recommendations are provided to appropriate groups in a timely manner
• Provide solutions in a timely manner
• Recommendation of safety solutions
• Rapid escalation to the appropriate individuals and/ or groups of any machine down situations
• Ensure that 80% of time is customer-facing
• Machine availability

Mandatory (Must-Have) Skills:

• Seasoned Electrician or with significant electrical experience or with appropriate mining experience
• Experience in a customer service role
• Electric Rope Shovel equipment knowledge
• Siemens PLC and Motor Drive experience
• Mining background and experience
• Mechanical aptitude
• Electrical aptitude
• Caterpillar equipment knowledge (Non-Mandatory or Nice to have skill)

Soft Skills:

• Strong communication skills including verbal and written
• Strong organizational and time management skills
• Contribute positively to a quality team environment
• Strong problem-solving skills
• Highly flexible with solid interpersonal skills that allow one to work effectively in a diverse working environment
• A high attention to detail
• Ability to work well under pressure
• Self-starter and ability to work in a team environment as well as independently

Additional Information regarding the role:

• Must be able to work in other regions occasionally when workload dictates
• Must be able to stay in camp on customer site when required
• Job is based in Fort McMurray with occasional work in B.C or Saskatchewan when required (<10%).
• Must be able to work a 14x14 shift work rotation.
• Must be able to work from heights
• Must be able to work outside for extended amounts of time
• Must be able to gain access to Oilsands mine sites
• Drivers Abstract: This offer is contingent on a satisfactory review of your drivers abstract which may be obtained at any local registry branch and the cost of this document will be your responsibility. You are required to maintain a valid drivers license at all times and agree to provide an annual drivers abstract. If at any time your drivers license is revoked or restricted you are required to immediately inform the Company

At Finning we prioritize creating a diverse and inclusive environment. We are proud to be an equal opportunity employer and we actively encourage all individuals to express themselves and achieve their full potential. As a company we continuously strive to enhance our outreach to individuals of all backgrounds and identities. We do notdiscriminate against applicants based on gender identity race national and ethnic origin religion age sexual orientation marital and family status and/or mental or physical Finning is committed to collaborating with and providing reasonable accommodations /adjustments to individuals with disabilities. If you require an adjustment/accommodation at any point during the recruitment process please inform your recruiter.