Customer Service Manager NAP
Share
Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Country: United Kingdom About Cubis Systems Cubis Systems is a global leader in the design engineering and manufacture of network access products for the infrastructure utility and construction markets. Headquartered in Northern Ireland Cubis is part of the 27 billion CRH Group and operates from multiple sites across the UK and Ireland exporting to over 30 countries worldwide. Our market-leading brands Cubis Systems NAL and FILOform supply smart safe and sustainable product solutions to a range of construction sectors. Through innovation we enable construction partners to optimise efficiency and safety through pioneering products designed for simplicity speed and reliability. We stand together to reinvent the way our world is built through collaboration on breakthrough ideas that achieve tomorrows solutions today. |
Customer Service Manager Network Access Products Lurgan
Join Our Team at Cubis Systems & NAL Exciting Opportunities Await
At Infrastructure Products Europe were innovators problem-solvers and collaborators with a shared mission: creating manufacturing solutions that simplify complex infrastructure challenges. We deliver innovative sustainable products to clients around the world.
Our culture puts people at the centre of everything we do. Your ideas will be valued your development supported and your contributions will genuinely make a difference. Here youll be part of a diverse and ambitious team that champions creativity collaboration and continuous improvement.
What We Offer
- Competitive salary
- Company pension contribution
- A range of healthcare options
- Competitive holidays including Christmas shutdown
- Employee Committees for Health & Wellbeing and Inclusion & Diversity
- Engagement & Wellbeing initiatives
- Employee referral programme
- Enhanced Family friendly policies
- Career development opportunities across IPE and the wider CRH Group
Reports to: Sales Director Network Access Products
Role Overview: The Customer Service Manager NAP will lead all customer service teams across the Network Access Products businesses Cubis Systems & NAL. The role will design and own the customer service strategy which delivers a best in place customer experience leading a team of Supervisors and Customer Care specialists whilst partnering with Sales & Operational leaders across the Network Access Products business. The role will play a critical role in developing customer relationships improving customer satisfaction retention and revenue. This is a strategic role which must be able to work operationally and cross-functionally internally and externally.
What our new Customer Service Manager NAP will be doing:
- Lead a team of Customer Service Supervisors in both Cubis Systems & NAL as well as a Customer Care specialist to drive improved customer experience revenue and retention
- Support the Sales Director (NAP) to design and implement a customer service strategy across Cubis Systems & NAL which improves service standards and customer experience in both businesses
- Partner with the Quality & Environment Manager (IPE) and Customer Care Coordinator (NAP) to ensure appropriate governance and resolution of case management including robust escalation pathways and root-cause elimination of service issues
- Drive engagement in the customer intimacy strategy ensuring engagement with team Sales and Operational leaders in all businesses regions and sectors
- Partner with the Sales Director (NAP) Head of Innovation (NAP) and regional Head of Sales leaders to capture the voice of the customer translating insights and themes into tangible improvement plans
- Act as a senior point of contact for escalation for complaints complex issues and strategic accounts
- Partner with external Sales Teams in all local and international regions to proactively communication on orders delivery constraints and recovery plans
- Partner with external Sales Teams and Head of Finance (NAP) to ensure accurate sales forecasting in sectors regions and businesses
- Ensure teams have accurately entering orders and service issues effectively and efficiently finding opportunities to automate processes and services to improve experience and efficiencies
- Drive quotation turnaround speed and win monitoring and improving ratio and margin performance partnering with the Trading Team Leader as required
- Partner with a range of Operational Leaders: Director of Site Operations Sales & Operational Planning Manager and Head of Logistics to ensure customer delivery and capacity planning challenges and backlog orders are resolved
- Partner with the Head of Technology to design and deliver automation projects within the Customer Service function across NAP which drives standardisation in quote and order entry processes which reduces errors and cycle times
- Monitor and improve data quality within the ERP and CRM systems for orders quotes and customer data.
- Partner with the Sales & Operations Planning Manager to align that customer demands and customer commitments are managed correctly
- Partner with the Commercial Director (IPE) with international & global projects as required
- Partner with the HR & Talent Director (IPE) and Sales Director (NAP) to ensure appropriate succession plans are in place for their role using a suite of formal programmes within CRH and informal mentoring techniques
The experience our new Customer Service Manager NAP will have includes:
- Degree in Business Management Operations Management Supply Chain Management or similar
- Strong financial and business acumen with ability to demonstrate where applied to make business decisions which improve customer service
- Strong stakeholder management skills locally & cross border or internationally
- Must be flexible for regular travel to teams based in the UK and Ireland
- Significant experience in a Customer Service or Internal Sales Management position within a fast-paced multi-sited international manufacturing environment
- Proven track record of designing and implementing a Customer Service strategy
- Significant experience delivering projects and initiatives surrounding order accuracy processes customer service OTIF and case management improvements
- Experienced in leading teams in multiple locations and geographies with ability to drive performance improvement and change management as required
- Proven track record of implementing automation programmes within a customer service or sales order entry processes
- Familiarity with S&OP LEAN or continuous improvement programmes
- Substantial experience in using ERP MRP CRM or similar systems
- Language skills would be advantageous for this role although not a critical requirement
How To Apply
Apply now or contact () to submit applications by Friday 20th March 2026.
Cubis Systems is an equal opportunity employer which values differences in our people. We welcome applicants from diverse backgrounds and we provide equality through our career development opportunities regardless of race gender sexual orientation religious beliefs nationality age and disability.
About CRH
CRH (NYSE: CRH LSE: CRH) is the leading provider of building materials solutions that build connect and improve our world. Employing c.78500 people at c.3390 operating locations in 28 countries CRH has market leadership positions in both North America and Europe. As the essential partner for transportation and critical utility infrastructure projects complex non-residential construction and outdoor living solutions CRHs unique offering of materials products and value-added services helps to deliver a more resilient and sustainable built environment. The company is ranked among sector leaders by Environmental Social and Governance (ESG) rating agencies. A Fortune 500 company CRHs shares are listed on the NYSE and LSE.
Required Experience:
Manager
Key Skills
About Company
CRH Americas has a long and proud heritage as one of North America’s largest corporations. We are a proud reflection of the hundreds of family businesses, local and regional companies and mid to large sized enterprises that together form the CRH Americas family. CRH Americas operates ... View more
