Customer Service Excellence Manager
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Job Location:
Monthly Salary:
Posted on:
2 hours ago
Vacancies:
1 Vacancy
Job Summary
Customer Service Excellence Manager for HD Sharmans
Chapel en le Frith
Salary -Competitive discretionary bonus
Monday to Friday -35 hours per week 9.00am to 5.00pm with 1 hour lunch break
Who we are:
For over 35 years Sharmans has built its reputation on providing high performance sustainable refurbishment systems specifically engineered for use on commercial and industrial buildings. Our mission today as it has been since the founding of the business by Harold Sharman is to manufacture market leading systems to help prevent leaks extend the roof lifecycle and restore the performance of roofs and gutters.
What youll be doing
Nurturing the long-term growth of existing house accounts through proactive deepening of customer relationships understanding customers needs exceeding customers expectations and supporting efficient query resolution.
Identifying and reconnecting with inactive contractor customers to restore engagement reignite relationships reactivate accounts with the aim of reviving customer lifetime value.
Gathering capturing and sharing customer insights market intelligence and trends to empower the marketing and external sales teams in identifying and targeting new business opportunities.
Managing motivating and supporting the sales order fulfilment team. Helping its people to deliver team effectiveness high service quality and foster a professional collaborative and positive working culture.
Driving activity for the continuous improvement of reliable CRM system data and engage users in the accurate comprehensive and consistent capturing of high-quality data to facilitate commercial data analysis and decision-making and realise growth potential.
Translating commercial data needs into the design development and delivery of enhancements to CRM system functionality to enable sales effectiveness and customer growth.
Reviewing and enhancing contractor product and installation training course follow-up processes to ensure delivery of a quality learning experience meeting training course participants needs reinforcing product value and supporting successful contractor deployment.
Carrying out any other duties as are within the postholders capabilities and level of responsibility to meet the needs of the business.
What were looking for:
Commercially oriented.
Customer and solution focused mindset.
Proactive approach to the role.
Strong team leadership credentials.
Strong communication (verbal and written) influencing and relationship building skills.
Proven experience in a building products business ideally in a technical manufacturing or installation environment.
Process minded in terms of design and implementation.
Confidence using MS Office CRM and the ability to rapidly learn company specific software.
Ability to articulate potential changes to the CRM system.
What youll get from us:
Death in service
25 days annual leave bank holidays
Auto enrolment pension plan
Free onsite parking
Free on-site refreshments
Monthly rewards & recognition scheme where our top performers are rewarded with vouchers for many retailers
Vivip
Discretionary bonus scheme
Ind1
Key Skills
About Company
Clean well-maintained and fully functioning buildings are vital to keeping our customers moving. Businesses need to create positive lasting impressions and we work with their reputations in mind. Thats why we act fast solving most problems on the first visit and why we invest in train ... View more
