At Caesars Entertainment our Mission Vision & Values reflect our unique purpose providing people with possibilities and places to have fun. Our Mission Vision & Values represent a unifying and inspiring way forward and all Team Members are expected to uphold them.
Our Mission: Create the Extraordinary
Our Vision: We create spectacular worlds that immerse inspire and connect you. We dont perform magic; we create it with excellence.
Our Values: Blaze the Trail Together We Win All-In on Service
Our corporate social responsibility framework People Planet Play represents our continuous dedication to enhancing economic development uplifting the wellbeing of our Team Members and their families and making positive contributions to the communities we operate in.
JOB SUMMARY
The VIP Marketing Strategy and Support Senior Manager will provide strategic and operational support for Enterprise VIP through development of centralized capabilities operating standards and communication across VIP network including hosts PD IMPD and NCM. Responsible for implementing executing and measuring VIP Corporate initiatives across Caesars Entertainment including sales performance work collaboratively with VIP leaders and operators to ensure effective execution of VIP strategies.
HOW YOU WILL CREATE THE EXTRAORDINARY
Lead an organization with methods and actions that are ethical and in full compliance with all applicable laws regulations and Company policies
Identify compliance risks and take actions necessary to eliminate or minimize risks
Advocate for an organizational commitment to honesty integrity and responsible corporate behavior
Create a compliance culture and foster an environment where employees feel comfortable reporting potential violations or misconduct
Assist in development of overarching VIP enabling strategy via tools capabilities HR strategy and analytics in collaboration with VIP Innovation
Review VIP business operations and trends and act as a consulting resource to on Property VIP leadership and Corporate VIP
Manage and lead training and communication for all VIP policies new tools and enhancements new host hires and initiatives (e.g. Corporate SMART Communication SMART 101 creation of training documents)
Optimize revenues and efficiencies through effective use of contact sales and service strategies
Provide data based recommendations on VIP policies (e.g. measurable objectives host manuals discount policies comp exceptions etc.)
Manage performance of direct reports to develop tools standards and strategic recommendations
Oversee the operations of the Casino Marketing sales performance culture learning solutions that build and enhance the skills knowledge and abilities of the CET Host teams
Proactively advocate and socialize the Casino Marketing sales performance tools and culture throughout the organization
Collaborate with property and regional CM leadership to drive strategic innovation and development of pilots/tests of new capabilities
Act as point of contact for communication between VIP leader and enterprise analytics (e.g. performing ad-hoc analysis coding standards reporting etc.)
Manage and support all VIP users by responding to questions setting up new users and resolving technical issues
WHAT YOU WILL NEED
Must be 21 years of age or older
Three years of sales or marketing experience
Deep understanding of finance and drivers of performance
Proven capability in innovative and creative thinking for defined sales results
College degree; MBA preferred
Three to five years of successful experience in casinos/hotels customer service or host experience (Experience with luxury brands preferred)
Expert with Microsoft programs Excel Access and PowerPoint
Experience with CRM platform preferred
ADDITIONAL REQUIREMENTS
Ability to uphold and demonstrate the highest level of integrity in all situations and recognize standards required by a regulated business
Must have a systematic and process-oriented mindset to ensure seamless end-to-end customer experiences
Proven ability to effectively collaborate and manage others across large spans
Strong analytical strategy and communication skills
Required Experience:
Senior Manager
DescriptionWE ARE CAESARSAt Caesars Entertainment our Mission Vision & Values reflect our unique purpose providing people with possibilities and places to have fun. Our Mission Vision & Values represent a unifying and inspiring way forward and all Team Members are expected to uphold them.Our Mission...
Description
WE ARE CAESARS
At Caesars Entertainment our Mission Vision & Values reflect our unique purpose providing people with possibilities and places to have fun. Our Mission Vision & Values represent a unifying and inspiring way forward and all Team Members are expected to uphold them.
Our Mission: Create the Extraordinary
Our Vision: We create spectacular worlds that immerse inspire and connect you. We dont perform magic; we create it with excellence.
Our Values: Blaze the Trail Together We Win All-In on Service
Our corporate social responsibility framework People Planet Play represents our continuous dedication to enhancing economic development uplifting the wellbeing of our Team Members and their families and making positive contributions to the communities we operate in.
JOB SUMMARY
The VIP Marketing Strategy and Support Senior Manager will provide strategic and operational support for Enterprise VIP through development of centralized capabilities operating standards and communication across VIP network including hosts PD IMPD and NCM. Responsible for implementing executing and measuring VIP Corporate initiatives across Caesars Entertainment including sales performance work collaboratively with VIP leaders and operators to ensure effective execution of VIP strategies.
HOW YOU WILL CREATE THE EXTRAORDINARY
Lead an organization with methods and actions that are ethical and in full compliance with all applicable laws regulations and Company policies
Identify compliance risks and take actions necessary to eliminate or minimize risks
Advocate for an organizational commitment to honesty integrity and responsible corporate behavior
Create a compliance culture and foster an environment where employees feel comfortable reporting potential violations or misconduct
Assist in development of overarching VIP enabling strategy via tools capabilities HR strategy and analytics in collaboration with VIP Innovation
Review VIP business operations and trends and act as a consulting resource to on Property VIP leadership and Corporate VIP
Manage and lead training and communication for all VIP policies new tools and enhancements new host hires and initiatives (e.g. Corporate SMART Communication SMART 101 creation of training documents)
Optimize revenues and efficiencies through effective use of contact sales and service strategies
Provide data based recommendations on VIP policies (e.g. measurable objectives host manuals discount policies comp exceptions etc.)
Manage performance of direct reports to develop tools standards and strategic recommendations
Oversee the operations of the Casino Marketing sales performance culture learning solutions that build and enhance the skills knowledge and abilities of the CET Host teams
Proactively advocate and socialize the Casino Marketing sales performance tools and culture throughout the organization
Collaborate with property and regional CM leadership to drive strategic innovation and development of pilots/tests of new capabilities
Act as point of contact for communication between VIP leader and enterprise analytics (e.g. performing ad-hoc analysis coding standards reporting etc.)
Manage and support all VIP users by responding to questions setting up new users and resolving technical issues
WHAT YOU WILL NEED
Must be 21 years of age or older
Three years of sales or marketing experience
Deep understanding of finance and drivers of performance
Proven capability in innovative and creative thinking for defined sales results
College degree; MBA preferred
Three to five years of successful experience in casinos/hotels customer service or host experience (Experience with luxury brands preferred)
Expert with Microsoft programs Excel Access and PowerPoint
Experience with CRM platform preferred
ADDITIONAL REQUIREMENTS
Ability to uphold and demonstrate the highest level of integrity in all situations and recognize standards required by a regulated business
Must have a systematic and process-oriented mindset to ensure seamless end-to-end customer experiences
At Caesars Entertainment, Inc., our Team Members create the extraordinary. We are the largest casino-entertainment company in the U.S. and one of the world's most diversified casino-entertainment providers. Since beginning in Reno, Nevada, in 1937, Caesars Entertainment has grown thro
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Job Location:
Monthly Salary:
Not Disclosed
Posted on:
Yesterday
Vacancies:
1 Vacancy
