Student Progression Advisor

Be challenged and imagine with us

As Student Progression Advisor you will play a key role in supporting the seamless administration of academic programs and contributing to an excellent student experience.

Working within a shared services environment youll help manage program-related processes and provide clear accurate guidance across the student lifecycle.

In this role you will:

• Coordinate program-level administrative activities ensuring smooth operations from enrolment through to graduation.
• Provide informed guidance to students and academic staff on enrolments credit program requirements and progression matters.
• Manage student cohorts and maintain thorough accurate case records that reflect high standards of service and consistency.
• Support the resolution of student enquiries collaborating with colleagues to deliver timely and effective outcomes.

These continuing positions are full time and will be located at the Callaghan Campus with a possibility of 1 role based at NUspace (Awabakal land).

How will you inspire us

You will have:

• Transferrable experience to support student administration processes including enrolment and progression.
• Strong problem-solving skills ideally with a track record of managing enquiries and applying complex procedures accurately.
• The ability to build productive relationships work collaboratively and contribute positively to a cohesive team environment.

What we offer

The remuneration for this position isHigher Education Worker Level 6 17%superannuation and is commensurate with skills and experience.

In addition to working for a university that is breaking boundaries discovering new ways of thinking and cementing a place as a global leader we offer a range of benefits to our employees to ensure you balance your commitments stay healthy and work effectively.

These include:

• 17% super and salary packaging.
• Additional University Holiday days generous personal life and parental leave annual leave loading and additional purchased leave scheme.
• Discounts on private health insurance gym memberships software travel and more.
• A range of support and wellbeing programs.

For more information on benefits and conditions please follow this link.

About our University

The University of Newcastle stands as a global leader distinguished by a commitment to equity and excellence. Our vision is to be a world-leading University for our regions and creating a better future for our regions and the globe. Underpinned by this vision are our values of excellence equity engagement and sustainability.

Your next steps

Important information before you apply:

• If viewing this on a job board other than the Universitys please click Apply (or equivalent) to reach the Universitys website where a copy of the Position Description can be accessed. Please download a copy from the Related Documents section before commencing your application.
• Applications for this position will only be accepted from those with Australian residency or a valid work permit.

Your application:

Your application must include:

• Your resume.
• A cover letter outlining your motivation to apply for this opportunity.
• A statement addressing the Essential Criteria listed below (these may differ slightly from the Position Description please only respond to the below in your application).

1. Demonstrated commitment to providing quality customer service and ability to manage pressure in a fast-paced customer service environment.
2. Excellent oral and written communication skills with the ability to use tact and diplomacy to a diverse audience.
3. Outstanding organisational skills with a proven ability to multi-task prioritise and meet deadlines whilst working both autonomously and collaboratively in a shared service model.
4. Commitment to building relationships with internal stakeholders engaging with feedback and new ideas while contributing to a strong sense of collegiality within and across teams.
5. High level computer literacy skills and demonstrated ability to learn and work with new systems. Experience using a student management system would be desirable.

Please upload your Cover Letter and response to the requested Criteria as one PDF document. This document should not exceed 3 pages.

We value diversity and strive to ensure that our recruitment processes are equitable inclusive and barrier-free. If you require an alternative pathway to view the Position Description or to submit an application please reach out to

We also seek to provide a fair chance to all applicants by providing reasonable adjustments where required during the assessment and interview phases of the recruitment process.

Our assessment process

Typically candidates that progress beyond the shortlist stage can expect to undertake the following (minimum) assessment activities as part of the recruitment process:

Interview (an in person interview will be conducted as part of the process)

Referee checks

Pre-employment checks as appropriate to the role

Our University is committed to creating a safe respectful and inclusive environment for every member of our community. This commitment is central to our values and our efforts to build a diverse workforce where everyone can thrive.

As part of this and in alignment with the National Higher Education Code to Prevent and Respond to Gender-Based Violence 2025 from 1 January 2026 the University will also consider gender-based violence risk factors as part of our recruitment processes.

The completion and return of the Universitys Gender-based Violence Declaration Form will form part of the pre-employment checks for this position and any offer of employment will be conditional upon review by the University.

Our adherence to the Code is about more than compliance its about living our values. Together we can ensure our University remains a place where respect safety and inclusion are non-negotiable.

Contact Us

For specific position enquiries please contact Josh Seymour Senior Manager Student Progression on (02)or via email at

Having technical difficulties Please reach out to us: Please note we do not accept email applications.

Closing date:Sunday 22 February 2026 at 11.59pm AEDT

We are excited to beLooking Aheadwith you

We provide opportunities for all people regardless of their background and experience and this philosophy is reflected across all that we do.

The University of Newcastle is an equal opportunity employer committed to equity diversity and social inclusion. Women and Aboriginal and Torres Strait Islander candidates are particularly encouraged to apply.

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