Student Recruitment & Support Officer

Education Centre of Australia (ECA) is a dynamic and diverse education group that stands at the forefront of Australias higher education sector boasting campuses in Sydney Brisbane Melbourne and Adelaide as well as overseas locations in the UK and India. With a rich history spanning over almost two decades ECA delivers high-quality education encompassing English language courses bachelors and postgraduate degrees and targeted internships. ECA is a successful Australian-based education organisation offering a comprehensive range of face-to-face and online courses for both international and domestic students. Collaborating with esteemed higher education providers like Victoria University Charles Sturt University University of Canberra University of Tasmania University of the Sunshine Coast and London Metropolitan University ECA is committed to delivering a world-class educational experience.

We have got an exciting opportunity for Student Recruitment & Support Officer to be part of our team at ECA College (ELICOS and Pathways) in our Brisbane campus.

ELSIS and ECA College are part of the ECA Group and specialise in English language education vocational programs and pathway options for international students. We work closely with education agents and academic teams to support student success and sustainable growth across our campuses.

As a key member of the team you will have the rewarding opportunity to progress your career within the education industry. We are looking for someone who wants to grow with the company and is self-motivated and an enthusiastic go-getter.

Key Responsibilities:

• Provide friendly student-focused support across the student journey from enquiry and enrolment to graduation
• Respond to student enquiries complaints and feedback in a timely and professional manner escalating where required
• Support student orientation enrolment processes and graduation documentation
• Maintain accurate student records including data entry and profile updates in RTO Manager and related systems
• Monitor student attendance progress and fee status and assist with compliance reporting in line with ESOS requirements
• Assist with issuing qualifications and preparing student status reports
• Work closely with Admissions Academic and Accounts teams to ensure smooth service delivery and meet deadlines
• Support the Head of Student Acquisition (ELICOS & Pathways) with recruitment activities to achieve commencing student targets
• Coordinate recruitment activities and events including student and agent engagement within approved budgets
• Assist with recruitment presentations marketing materials and digital promotional activities
• Maintain up-to-date knowledge of courses entry requirements and pathway options across ELICOS VET programs and Higher Education Pathways.
• Prepare basic recruitment reports market updates and administrative support as required

As the successful candidate you will ideally have:

Key Skills & Experience

• Experience in the education sector ideally in international student recruitment admissions or student services.
• Basic understanding of the Australian international education framework including ESOS the National Code and RTO standards
• Ability to support recruitment activities events and student or agent communications
• Strong organisational and time-management skills with the ability to juggle multiple tasks
• Excellent written and verbal communication skills in English
• Strong attention to detail and ability to maintain accurate records
• Confident user of MS Office and student management systems (StudyLink RTO Manager an advantage)
• Customer-focused approach with a positive team-oriented attitude
• Ability to work collaboratively while also using initiative when required
• Additional language skills relevant to international student markets (Thai Indonesian or Korean preferred)

Educational Qualifications

• Tertiary qualification in Education Business Marketing Communications or a related field or equivalent relevant work experience

Working Rights

• Full working rights in Australia required
• Willingness to travel and work outside of business hours occasionally if required

In return we will offer you:

• Company-paid parental leave (14 weeks at 100% of current pay or 28 weeks at 50% of current pay)
• Employee assistance program with Uprise (6 session per year for staff and direct family members)
• Support through 25% on the full fees for courses offered by ECA as Staff Education Assistance
• Novated Lease
• Professional development programs
• Wellbeing brands discounts
• Free access to LinkedIn Learning

EEO Statement

At ECA we champion our organisational values which includes Celebrate diversity and inclusion thus we strive to be a place of growth where everyone can continually thrive.

We welcome applications from candidates from all backgrounds including but not limited to Aboriginal and Torres Strait Islander People people living with a disability women people who identify as LGBTIQA and people from culturally and linguistically diverse backgrounds.

This position is open to all Australian Citizens Permanent Residents and applicants who hold a current and valid Visa with full working rights in Australia.

How to apply

Applications (including a cover letter CV and any additional supporting documentation) can be submitted via the Apply button at the top of the page. Due to the expected high volume of responses only short-listed candidates will be contacted.

For further information on this role to gain insight into our team or if you need assistance due to a disability please contact Natsumi Asai at

Thank you for your interest in the position with the ECA Group!